Hospitality Lead (Customer Success)

The bridge between operators and engineering. You ran a venue. Now you help us build for them.

Who you are.

• You have operated a venue. Bar, restaurant, brewery, escape room, climbing gym, anything.
• You know what a typical Friday night actually demands from software.
• You write clearly and translate operator pain into product decisions.

What you'd own.

• Onboarding the first 100 venues and keeping them happy.
• Voice of customer back into the product roadmap, weekly.
• The playbook for how the platform actually gets used in the field.