Terms of Service

These Terms are in effect and are being finalized with legal counsel. They describe how 3rdSpace works today; we may update the wording. This is not legal advice. Questions: support@3rdsp.co.

Version: 2026-09
Anchored to product features as of: 2026-09-22
Governing entity: THE3RDSPACE LLC, a Michigan limited liability company
Primary contact: support@3rdsp.co

Agreement and Acceptance
Definitions
Eligibility, Geographic Scope, and Export Controls
Changes to These Terms
The Services; Host Platform and Future Consumer App
Account Registration, Verification, and Security
Organizations, Membership, Roles, and Billing Authority
Platform Access, Tool Availability, and Storage
Billing, Bank Debits, Taxes, and Payment Failure
Cancellation and Account Closure
Unified Credit Pool; Metered Usage
AI Booster
Lifecycle: Soft Delete, Deactivation, and Data Retention
Acceptable Use; Cross-Referenced Policies
Privacy; Data Processing
Host Data, CRM, and End-Customer Relationships
Marketing Communications
Intellectual Property — 3rdSpace
Host Content; License Grant to 3rdSpace
Feedback and Suggestions
Website Services and Service Requests
Communications Tools (Email and SMS)
Web Scraper
Smart TV CMS
Karaoke Manager
Ticketing and Bookings
Affiliate Marketing and Stripe Connect
Demo and Sales Mode
- 28A. Contests, Photo Entries and Giveaways
- 28B. Verified Badge and Reviews
Third-Party Services and Integrations
Internal Administration and Impersonation
Data Export
Audit Logs
Security; Incident Response
Beta, Preview, and Experimental Features
Service Availability and Support
Disclaimers
Limitation of Liability
Indemnification
Dispute Resolution; Binding Arbitration
Class Action and Jury Trial Waiver
Governing Law and Venue
Injunctive Relief and Equitable Remedies
Assignment; Successors
Severability; Waiver; Interpretation
Entire Agreement; Order of Precedence
Notices
Contact Information
Exhibit A — How Tool Availability Is Determined
Exhibit B — Summary of Arbitration Procedures
Exhibit C — Defined Product URLs and Contacts

Article 1. Agreement and Acceptance

1.1 Binding Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you and 3rdSpace governing access to and use of the Services. By creating an Account, clicking an acceptance box, joining an Organization, or continuing to use the Services after notice of updated Terms, you agree to be bound by these Terms and all policies incorporated by reference.

If you use the Services on behalf of an Organization, you represent that you have authority to bind that Organization, and "you" includes both you individually and the Organization.

The foregoing is incorporated by reference into every other Section of these Terms to the maximum extent permitted by applicable law, without limiting any more specific provision that expressly governs the same subject matter.

You acknowledge that 3rdSpace may implement technical measures, account flags, workflow gates, rate limits, or administrative holds to enforce these Terms, and that such measures do not constitute a waiver of any right 3rdSpace may have at law or in equity.

Where these Terms refer to actions taken in the dashboard, Account settings, Billing UI, or tool-specific interfaces, those references describe the primary self-serve surfaces as of the version date above; 3rdSpace may relocate controls without diminishing your substantive obligations.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

1.2 Separate Consumer Track

The Consumer App, when released, may be governed by separate terms presented at download or registration. Until then, these Terms focus on the Host Platform.

The consumer app waitlist has its own terms. Joining the waitlist for the Consumer App, on 3rdsp.co, is governed by the waitlist sections of the Consumer Early Access Terms, which form part of these Terms; their early access sections are accepted separately when early access begins. Those terms sit on top of these Terms, the Privacy Policy and the Acceptable Use Policy, which continue to govern that person's 3rdSpace account. The Beta Tester Agreement does not apply to a consumer joining the waitlist; it is an agreement for an Organization running its business on pre release software.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

1.3 Electronic Acceptance

You consent to electronic contracting and electronic delivery of notices, invoices, and disclosures. You may withdraw consent only by ceasing use and closing your Account as permitted herein.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

If any operational description in these Terms conflicts with an in-product label shown at the time of your transaction, the in-product label controls for that transaction only; all other provisions of these Terms remain in effect.

1.4 Minimum Age

You must be at least thirteen (13) years old to create an Account. If you are under eighteen (18), or under the age of majority where you live if that is higher, you may hold an Account only with the permission of a parent or legal guardian, and that parent or guardian accepts these Terms on your behalf as well as their own.

An Account held by a person under eighteen (18) cannot be used to: join or create an Organization; accept the Beta Tester Agreement; agree to any charge or payment; enter a contest, giveaway or other promotion that requires a photo or marketing release; or receive marketing communications.

The Consumer App is for people eighteen (18) and over.

We do not knowingly collect personal information from a person under thirteen (13). We ask your birthday when you create an Account, after your account details. If it shows you are under thirteen (13), we do not create the Account and we delete what you entered straight away, as our Privacy Policy, Section 23, describes. If an existing Account is given a birthday under thirteen (13), we ask you to confirm it and then close and delete the Account. If we learn in any other way that we hold personal information from a person under thirteen (13), we delete it. A person under thirteen (13) can take part in a venue's activities through a parent's or guardian's Account.

Hosts must not permit minors to operate Billing or legal acceptance flows without appropriate authority.

You are solely responsible for configuring tools in a manner consistent with your physical operations (hours of operation, time zones, capacity limits, age restrictions, alcohol service rules, and fire-code occupancy), even when the Services suggest defaults.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

1.5 Stripe Payment Processing and the Stripe Services Agreement

This Section applies to an Organization that takes payments from its own customers through the Services, including ticket sales and booking deposits. Accepting these Terms includes accepting Stripe's agreement with you.

Payment processing services for Organizations on 3rdSpace are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as an Organization on 3rdSpace, you agree to be bound by the Stripe Services Agreement, as the same might be modified by Stripe from time to time. As a condition of 3rdSpace enabling payment processing services through Stripe, you agree to provide 3rdSpace accurate and complete information about you and your business, and you authorize 3rdSpace to share it and transaction information related to your use of the payment processing services provided by Stripe.

Stripe is not a subcontractor of 3rdSpace for this. The Stripe Services Agreement is between you and Stripe. 3rdSpace is not a party to it, cannot vary it, and cannot give you rights under it. Where the Stripe Services Agreement and these Terms differ on the payment processing Stripe provides to you, the Stripe Services Agreement governs that subject as between you and Stripe.

Stripe's acquirers. Stripe requires that you be told who its acquiring banks are and how to contact them. That information is in Stripe's acquirer disclosure.

Stripe's handling of your information. When you provide personal data in connection with 3rdSpace, Stripe receives that personal data and processes it in accordance with Stripe's Privacy Policy. Privacy Policy Section 6D describes what is collected, what goes to Stripe, and what 3rdSpace holds.

Nothing is enabled by this Section alone. Accepting these Terms does not open a Stripe account for you and does not enable payments. That happens only when you go through the setup in Section 26.3, which is not generally available as of the version date above.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

1.6 Accounts Held Without an Organization

These Terms are written mainly for an Organization using the Host Platform. Creating an Account does not create an Organization, and you may hold an Account without belonging to one. A person who joins the waitlist for the Consumer App holds an Account of this kind.

Consumer User means a User who holds an Account and is not a member of any Organization. Where these Terms use that term, this Section is what it refers to. A person stops being a Consumer User when they create or join an Organization.

The rule. A Section that by its own terms governs an Organization, a Host, a Tool, billing, usage credit, or a Host's customers does not apply to you while you are not a member of any Organization. Everything else does. The rule governs; the examples below are there to make it concrete, not to narrow it.

Examples of what does not reach you. Article 7 (Organizations, membership, and billing authority), Article 8 (platform access, tool availability, and storage), Article 9 (billing, bank debits, and payment failure), Article 11 (Booster Credit), Article 12 (AI Booster), Article 16 (Host data and end customers), Article 19 (Host Content), and Articles 21 through 28 (the Host tools, including Bookings, ticketing, and affiliate marketing).

Article 10 is split, and worth stating exactly. Sections 10.1 through 10.3 concern Added Storage and Booster Credit and do not reach you. Section 10.4 does, so you may delete your Account, and Article 13 governs what happens to your data when you do.

Article 19 is split in the same way. Sections 19.1 through 19.4 concern Host Content and do not reach you. Section 19.5 does, because it is about content you submit yourself, such as a contest entry. Article 28A governs how a Host runs a contest, and the release you accept when you enter governs your entry.

Examples of what does reach you. Articles 1 through 6 (this agreement, definitions, eligibility, changes, the Services, and Account registration and security), Article 13 (lifecycle and retention), Article 14 (acceptable use), Article 15 (privacy), Article 17 (marketing communications), Article 18 (intellectual property), Article 20 (feedback), Section 28B.2 (reviews you post), Section 29.3 (calendars you connect), Article 31 (data export), and Articles 35 through 47.

Two of those are called out by name, because they matter most and are the ones a person is least likely to read: Article 36 (disclaimers) and Article 37 (limitation of liability). Both apply to you in full.

Three do not reach you, and that is deliberate. Article 39 (dispute resolution and binding arbitration) and Article 40 (class action and jury trial waiver) do not apply to you at all, and Section 41.2 (venue) does not require you to bring a claim in Michigan. Each of those Articles states its own exclusion in a paragraph at its head. Michigan law still governs under Section 41.1, without displacing any protection of your own state's law that cannot be waived by agreement.

Those exclusions last until the Consumer App is released with its own terms, which you will be asked to accept then, and they are not removed by a change to these Terms alone. If you create or join an Organization, all three apply to you from that point, for disputes arising after it.

If you later create or join an Organization, the rest of these Terms applies to you from that point, without a new acceptance being required.

Nothing in this Section is a separate consumer agreement. When the Consumer App is released it may have its own terms under Section 1.2, and the Consumer Early Access Terms already govern the waitlist and early access. This Section only states which parts of these Terms reach a person who holds an Account and nothing else.

1.7 Early Access, in Plain Words

3rdSpace is a startup, and the Services are in early access. By creating an Account or using any part of the Services, you agree to these Terms, and in particular to the five points below. Each one is set out in full in the Article named after it.

Things will sometimes go wrong. The Services are new and changing quickly. Features may change, break, be paused or be withdrawn, sometimes without notice, and we will make mistakes. Keep your own copy of anything you cannot afford to lose (Articles 34 and 35).
We make no promises beyond these Terms. The Services are provided as is and as available, without warranties (Article 36).
Our liability is limited. 3rdSpace's total liability to you is capped at the greater of one hundred dollars ($100) or what you paid 3rdSpace in the twelve (12) months before the claim (Article 37).
What you run through 3rdSpace is yours to get right. Your content, your offers and prices, your contests, giveaways and prizes, and the consent you need before you email or text anyone are your responsibility, and you will cover 3rdSpace for claims that come from them (Articles 16, 17, 22, 28A and 38).
Your data is never locked in. An Organization can export its customer list at any time, and anything else on request (Article 31).

What this Section does not do. It does not take away a right the law says cannot be given up by agreement, and it does not limit 3rdSpace's responsibility for its own fraud, gross negligence or wilful misconduct (Section 37.5). It is a summary: where it and a later Article differ, the later Article governs.

Article 2. Definitions

The following definitions apply throughout these Terms. Other capitalized terms have their plain meaning in context.

2.1 3rdSpace

3rdSpace means THE3RDSPACE LLC, a Michigan limited liability company, and its affiliates, successors, and assigns, together with the operators of the host platform and related services described herein.

2.2 Acceptable Use Policy or AUP

Acceptable Use Policy or AUP means the 3rdSpace Acceptable Use Policy, versioned separately, which supplements these Terms and is incorporated by reference.

2.3 Account

Account means a registered user identity on the host platform, comprising credentials, profile fields, verification state, memberships, and preferences.

2.4 Added Storage

Added Storage means the optional paid storage described in Section 8.4, sold in units of ten (10) GB per Organization per month. It is the only recurring charge 3rdSpace bills.

2.5 Admin

Admin means an organization role with broad operational authority, including Billing access as described in Article 7, but excluding Owner-only powers.

2.6 AI Booster

AI Booster means the optional organization-level enhancement that routes certain tool operations to third-party large-language-model providers (Gemini at launch) subject to the unified credit pool and per-tool toggles.

2.7 Arbitration Agreement

Arbitration Agreement means the binding arbitration and class-action waiver provisions in Articles 39 and 40 and Exhibit B.

2.8 Billing UI

Billing UI means the first-party Account → Billing surfaces within the host dashboard, which are the primary venue for buying Booster Credit, managing Added Storage, viewing invoice history, and cancelling Added Storage.

2.9 Booster Credit

Booster Credit means prepaid funds in the unified credit pool, measured in United States cents, consumed by metered AI and SMS usage at 3rdSpace's provider cost and by Email usage at the Email Rate, with the monthly true up in Section 22.4. The Service Charge on Booster Credit is charged when the credit is bought, not when it is used (Section 2.34).

2.10 Brand

Brand means a logical grouping of Locations under an Organization, used for permissions, navigation, and tool scoping.

2.11 Confidential Information

Confidential Information means non-public information disclosed by either party that is marked or reasonably understood to be confidential, excluding information that becomes public without breach, was known prior to disclosure, or is independently developed.

2.12 Consumer App

Consumer App means the future business-to-consumer mobile application described in Article 5, not yet generally available at the version date above.

2.13 Cost Pass-Through Rate (retired name)

Cost Pass-Through Rate is a retired name for the Service Charge as it applies to metered usage. It has no independent meaning. The Service Charge, defined in Section 2.34, is the operative term throughout these Terms, and it is the only charge of its kind: where an older document, product surface, or internal record says "Cost Pass-Through Rate", it means the Service Charge.

2.14 Customer of a Host or End Customer

Customer of a Host or End Customer means any individual whose personal information a Host stores, communicates with, or processes through the Services, including CRM contacts, ticket buyers, reservation depositors, waiver signers, and affiliate participants.

2.15 Dashboard

Dashboard means the authenticated host experience at 3rdspacehosts.com/dashboard/.

2.16 Deactivate or Deactivated

Deactivate or Deactivated means a reversible operational pause of a Brand or Location that preserves data but limits live use.

2.16A Email Rate

Email Rate means the published per email rate at which Booster Credit is spent on Email sends, set by 3rdSpace from its email provider costs and stated in Section 22.4. It is a rate for spending credit, not a charge added to anything, and it is not a Service Charge.

2.16B Email True-Up Credit

Email True-Up Credit means the account credit 3rdSpace adds each month under Section 22.4 where what an Organization was debited for Email at the Email Rate was more than its share of 3rdSpace's actual email provider cost for that month.

2.16C Sponsored Email Allowance

Sponsored Email Allowance means a set number of Email sends a month that 3rdSpace pays for on an Organization's behalf under a separate written agreement signed by both, as Section 22.4 describes.

2.17 Employee

Employee means a role with permissions scoped by the Organization, typically limited to assigned Brands, Location Groups, or Locations.

2.18 Generally Available or GA

Generally Available or GA means a Tool whose status in the 3rdSpace tool catalog is published as available rather than coming soon. Availability is determined as described in Article 8 and Exhibit A.

2.19 Host

Host means a business or operator that creates or joins an Organization to use the host platform; interchangeable with Organization in commercial contexts.

2.20 Host Content

Host Content means all data, text, images, audio, video, listings, menus, campaigns, schedules, and other materials a Host or its authorized users upload or generate through the Services.

2.21 Host Platform

Host Platform means the business-to-business web services, APIs, and tools accessible primarily at 3rdspacehosts.com for venue and business operators.

2.22 Internal Admin

Internal Admin means 3rdSpace personnel authorized via the internalAdmin membership flag on org-3rdspace to access staff-only diagnostics and support tools.

2.23 Location

Location means a single physical or logical site within a Brand, used for tool scoping. Storage is allowed per Organization, not per Location (Section 8.4).

2.24 Location Group

Location Group means a named collection of Locations used for role scoping.

2.25 Manager

Manager means an organization role with operational authority below Admin, without Billing access unless separately granted in a future release.

2.26 Material Change

Material Change means a change to these Terms that, in 3rdSpace's reasonable judgment, reduces your rights or increases your obligations in a significant way.

2.27 Media Library

Media Library means the shared storage subsystem. It draws on the Organization's storage allowance described in Section 8.4.

2.28 Metered Features

Metered Features means AI Booster calls, SMS sends, and Email sends that debit the unified credit pool.

2.29 Minimum Purchase Bucket

Minimum Purchase Bucket means the twenty United States dollar ($20) minimum credit top-up increment.

2.30 Nonprofit Verified Status

Nonprofit Verified Status means Organization nonprofit verification recorded in organizations/{orgId}/nonprofit with status verified. Because the platform is free to all Organizations, this status confers no pricing benefit; it is retained for identification and for any future program that depends on it.

2.31 Organization or Org

Organization or Org means a tenant workspace with its own Brands, Locations, data, and memberships.

2.32 Owner

Owner means the organization role with full authority, including nonprofit status changes, ownership transfer, and destructive org actions, subject to safeguards in Article 7.

2.33 Privacy Policy

Privacy Policy means the 3rdSpace Privacy Policy, incorporated by reference.

2.34 Service Charge

Service Charge means the single six percent (6%) charge 3rdSpace applies under these Terms. It is the only such charge, it carries this one name in these Terms, in the product, and in 3rdSpace's internal records, and nothing in these Terms calls it a fee.

One base: six percent of money paid. The Service Charge is six percent of an amount paid, and it is charged once on that amount.

When it applies	The Service Charge is	Shown
Buying Booster Credit	six percent (6%) of the credit amount, added on top	as its own line, before you confirm the purchase
Using Booster Credit for AI Booster, Email, or SMS	nothing. AI Booster and SMS usage is debited at 3rdSpace's provider cost; Email is debited at the Email Rate, with the monthly true up in Section 22.4	each debit shows what it debited
A payment made through the Services (a booking deposit, a booking balance paid through the Services, an affiliate payout, host payment collection when it ships)	six percent (6%) of the amount of that payment	in the tool that records the payment
Money a customer pays an Organization directly (cash, the Organization's own card terminal or point of sale, a bank transfer between them)	nothing	not applicable

Buying credit, worked. A twenty dollar ($20.00) credit purchase is charged twenty dollars ($20.00) for the credit plus one dollar twenty cents ($1.20) as the Service Charge, twenty one dollars twenty cents ($21.20) in total before any applicable tax. The Organization receives the full twenty dollars ($20.00) of spendable credit. The Service Charge is charged once, at purchase, and is never charged again on the same credit when it is spent.

The Service Charge follows the payment, not the booking. It is charged on each payment made through the Services and on nothing else. A booking whose deposit is paid through the Services and whose balance is paid to the Organization directly carries the Service Charge on the deposit and none on the balance. A booking paid entirely to the Organization directly carries none at all. 3rdSpace does not charge on money it does not handle.

The one exception: event ticketing. No Service Charge applies to event ticket sales. This is a deliberate and stated exception, and it is the only one for payments made through the Services.

Not charged on amounts 3rdSpace pays an Organization. Where 3rdSpace pays an Organization, such as a referral payment, that is not a transaction the Organization records through the Services and no Service Charge applies.

The Service Charge is not refundable. Where a payment is refunded, in whole or in part, the Service Charge on it is not refundable. See Section 11.6 and Annex II.5.

This rule is the same everywhere it appears. It applies to a Booster Credit purchase, a booking deposit, a booking balance, and any other payment carrying the Service Charge, and these Terms state it once rather than differently in each place.

How the Service Charge on a transaction is collected. Where a transaction is recorded through the Services and paid through the Organization's own payment account under Section 26.3, the Service Charge is collected on the charge itself, at the moment the customer pays, through the mechanism Stripe calls an application fee. It is not debited from Booster Credit, and it is not invoiced to the Organization separately. This matters: Booster Credit already carried the Service Charge when it was bought, so collecting a transaction's Service Charge out of credit would charge six percent on money that had already been charged six percent. It is not collected that way. Booking deposits, affiliate payouts and host payment collection are not generally available as of the version date above, and none of them is charged today.

Who bears it depends on the flow. There is one rate and one name, but the party who bears the Service Charge is stated per flow rather than by a single rule:

Flow	Who bears the Service Charge	Notes
Buying Booster Credit	the Organization, at purchase	the credit is then spent at provider cost, or on Email at the Email Rate (Section 22.4)
Affiliate payouts	the Organization, on top of the commission	the affiliate receives the full agreed amount; see below
Booking deposits	the customer paying the deposit	the Organization bears the card processing cost; see Section 26.2
A booking balance paid through the Services	the customer paying it	none applies to a balance paid to the Organization directly; see Section 26.4
Tips	nobody. No Service Charge applies to a tip	see Section 26.5
Host payment collection (when it ships)	not yet decided	the collection mechanism is settled (on the charge, through Stripe's application fee mechanism), but 3rdSpace has not decided whether the Organization or its customer bears it. These Terms will state it before the capability is enabled, and Section 34.5 governs notice

Affiliate payouts: never withheld from the counterparty. On an affiliate payout the Organization bears the Service Charge on top of the commission, and it is never withheld from, or deducted from what is owed to, the affiliate. An affiliate owed one hundred dollars ($100) receives one hundred dollars ($100), and the Organization separately bears the Service Charge and any cost of making the transfer. This sentence is scoped to affiliate payouts and does not state a rule for the other flows.

Amounts an Organization collects from its own customers. Those amounts are charged on the Organization's own payment account and settle there. The Organization, not 3rdSpace, is the merchant of record for them. 3rdSpace does not receive or hold them, and "money moves through the platform" is not an accurate description of any flow in these Terms. What 3rdSpace receives is the Service Charge, taken on that charge through Stripe's application fee mechanism. Section 1.5 and Section 26.3 state how this is set up and what it means for refunds, disputes and processing costs.

2.35 Services

Services means the Host Platform, the 3rdSpace websites at 3rdspacehosts.com and 3rdsp.co (Section 5.5), associated APIs, Cloud Functions, support channels, and the Tools available to your Organization under Article 8.

2.36 Smart Retries

Smart Retries means Stripe's automated payment retry schedule used during dunning per Article 9.

2.37 Soft Archive

Soft Archive means preservation of Tool data with a thirty (30) day recovery window, used where a Tool's data is set aside rather than deleted.

2.38 Soft Delete

Soft Delete means reversible deletion with purgeAt thirty (30) days after deletion.

2.39 Stripe

Stripe means Stripe, Inc. and its payment, Connect, Tax, and billing products used by 3rdSpace and Hosts.

2.40 Terms

Terms means these Terms of Service, including exhibits and policies incorporated by reference.

2.41 Tools

Tools means the modular product features (CRM, Ticketing, Web Scraper, and others) published in the 3rdSpace tool catalog. Exhibit A describes how availability is determined.

2.42 Unified Credit Pool

Unified Credit Pool means the single Organization balance from which Metered Features draw: AI Booster and SMS at provider cost, and Email at the Email Rate (Section 22.4). No Service Charge is added when credit is spent.

2.43 User or you

User or you means any individual who registers for an Account.

2.44 Username

Username means the unique public handle selected at registration, changeable subject to cooldown and hold rules.

2.45 We, us, and our

We, us, and our mean 3rdSpace.

2.46 Interpretation Rules

Headings are for convenience only. "Including" means including without limitation. Singular includes plural and vice versa where context requires.

References to statutes include amendments and successor provisions. References to "days" mean calendar days unless stated as business days.

Dollar amounts are denominated in United States dollars unless otherwise stated.

2.47 Product Documentation

The in-product tool catalog describes current Tool availability, and Exhibit A describes how that availability is determined. Where the catalog and these Terms conflict on a point these Terms address, these Terms control.

2.48 No Third-Party Beneficiaries

Except as expressly stated for End Customers receiving legally required notices from Hosts, these Terms do not confer rights on any third party, including affiliates, vendors, or Hosts' customers.

Article 3. Eligibility, Geographic Scope, and Export Controls

3.1 United States Only at Launch

The Services are offered only to Organizations and Users located in the United States, billing in United States dollars (USD). Onboarding and checkout gate on country and billing address. Foreign entities operating primarily in the United States may be permitted case-by-case via support; self-serve enrollment outside the United States is not supported at launch.

3.2 Business Use

The Host Platform is intended for business, commercial, and organizational use. You represent that you operate or are authorized to represent a legitimate business or nonprofit entity.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

3.3 Sanctions and Restricted Parties

You may not use the Services if you are on any government restricted-party list or located in a comprehensively embargoed jurisdiction. 3rdSpace may block access to comply with law.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

3.4 Account Limits

One Account per natural person. Shared credentials are prohibited. 3rdSpace may merge or close duplicate Accounts.

Article 4. Changes to These Terms

4.1 Right to Modify

3rdSpace may modify these Terms, the AUP, and incorporated policies at any time. We will post the revised version with an updated version identifier and effective date.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

4.2 Material Changes

For Material Changes, we will provide at least thirty (30) days' advance notice via email, in-dashboard banner, or both. Notice identifies the effective date and summary of changes.

4.3 Constructive Continuation

Unless otherwise required by law, your continued use of the Services after the effective date of a Material Change constitutes acceptance of the revised Terms.

4.4 Written Objection and Suspension

If you object in writing to a Material Change before its effective date (email to support@3rdsp.co or a designated objection address we publish), we may suspend your access to paid features until you accept the revised Terms or export and close your Account pursuant to Articles 10, 13, and 31. Suspension does not relieve payment obligations accrued before suspension.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

4.5 Non-Material Changes

Non-material clarifications may take effect upon posting. Version tracking may record acceptedTermsVersion in your Account record when engineering ships acceptance ledger.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

Article 5. The Services; Host Platform and Future Consumer App

5.1 Host Platform Scope

The Host Platform at 3rdspacehosts.com includes marketing pages, the dashboard, tool modules, TV pairing endpoints, public join flows (e.g., karaoke sessions), APIs, and Cloud Functions that implement the product.

5.2 No Consumer App at Launch

The B2C consumer mobile application is a separate future track. Features labeled App Presence prepare venue data for a future consumer experience but do not guarantee consumer app availability or timelines.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

5.3 Tool Modularity

Tools may be added, renamed, or retired. Availability is determined as described in Article 8 and Exhibit A, and is not governed by any plan or subscription.

5.4 No Professional Advice

Analytics, audits, AI outputs, and reports are informational. They are not legal, tax, accounting, medical, or safety advice.

5.5 Two Sites, One Service

3rdSpace has two websites: 3rdspacehosts.com, for businesses, and 3rdsp.co, for everyone else. They are one service. The same Account works on both, though you sign in separately on each. These Terms, the Privacy Policy and every other 3rdSpace policy apply on both sites, and each site shows the same copy of each document. Some pages exist on only one site (for example, the dashboard on 3rdspacehosts.com, and the games, tickets, bookings, calendar and waitlist pages on 3rdsp.co).

Article 6. Account Registration, Verification, and Security

6.1 Required Profile Fields

Registration requires username, legal name, birthday, phone number, and email address. You must provide accurate information and keep it current.

6.2 Verification

Email and phone verification are required before creating or joining an Organization. Google single sign-on (SSO) and phone-based registration paths must achieve parity: the same identity assurances apply regardless of sign-in method.

6.3 Credentials

You are responsible for safeguarding passwords and devices. Notify us promptly of suspected compromise.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

6.4 Username Policy

Usernames are unique, subject to format rules, leetspeak blocks, and reserved-word lists. Changes are permitted once per ninety (90) days; former usernames are held thirty (30) days before release to reduce impersonation risk.

6.5 Marketing Opt-In Separate

Marketing consent, if collected, uses a separate unchecked checkbox at sign-up, distinct from acceptance of these Terms.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

Article 7. Organizations, Membership, Roles, and Billing Authority

7.1 Organizations Own Billing Relationships

Stripe Customers, Added Storage subscriptions, and purchased Booster Credit attach to the Organization, not to individual Users. Ownership changes do not automatically migrate billing obligations without explicit transfer flows.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

7.2 Roles and Scopes

Owner, Admin, Manager, and Employee roles combine with scopes (Organization, Brand, Location Group, Location) to authorize actions. Tool UIs enforce permissions; circumvention is prohibited.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

7.3 Billing RBAC

Owner and Admin may access Billing UI: payment methods, invoices, Booster Credit purchases, and adding or cancelling Added Storage. Manager and Employee are blocked from Billing surfaces.

7.4 Admin Limitations

Admins cannot promote, demote, or remove Owners; cannot transfer ownership; cannot change Nonprofit Verified Status. Those actions are Owner-only.

7.5 Multiple Owners

Organizations may have multiple Owners who act independently, including destructive actions, subject to confirmation modals. Last-write-wins on conflicting edits.

7.6 Owner Exit Safeguard

A sole Owner cannot silently delete their membership or leave the Organization without designating a successor Owner or triggering documented auto-transfer to the oldest Admin, then Manager, or blocking until promotion occurs.

Article 8. Platform Access, Tool Availability, and Storage

8.1 The Platform Is Free

The Host Platform is free to use. There is no subscription, no plan, and no tier that determines what your Organization may do or what it pays. Creating an Organization, adding Brands and Locations, inviting users, and using the Tools carry no recurring platform charge.

Two charges exist, and only two. Neither is required in order to use the platform:

The Service Charge when you buy Booster Credit, described in Section 11.2, and on payments made through the Services, described in Section 2.34. You incur it only if you buy credit or take payments through the Services; using credit adds nothing.
Added Storage, described in Section 8.4. You incur it only if you choose to buy storage beyond the amount included at no charge.

Email is spent from credit at the Email Rate (Section 22.4). The Email Rate is the rate at which credit you already bought is spent on Email, not a third charge, and the monthly true up returns as credit what you were debited above your share of 3rdSpace's actual email cost.

Quoted human work (Article 21) is separately invoiced and is not part of the platform.

8.2 How Tool Availability Is Determined

Every Tool that is generally available is available to every Organization. Tool availability is not sold, is not bundled, and cannot be purchased.

A Tool is available to your Organization when all of the following are true:

Its status in the 3rdSpace tool catalog is generally available rather than coming soon;
It is not subject to a platform-wide pause under Section 8.3;
It is not restricted for your Organization under Section 8.5; and
Your Organization is not subject to a trust-and-safety restriction under Article 14 and the AUP.

Exhibit A describes this determination. It does not freeze a list of Tools, because the catalog changes as Tools ship.

8.3 Platform-Wide Pause

3rdSpace may pause a Tool for all Organizations, with or without advance notice, to address a fault, a security issue, a provider outage, a legal requirement, or a risk to the platform. A pause is a suspension of availability, not a deletion of data; data stored through a paused Tool remains subject to Article 13.

8.4 Storage and Added Storage

Each Organization includes ten (10) GB of storage at no charge, as one allowance shared by all of its Brands and Locations. The included allowance is the same for every Organization, whatever its number of Brands or Locations. Media Library files count toward it wherever they are filed, and so does each active CRM contact, at five thousand (5,000) bytes each, counted once however many Locations it is linked to.

An Organization may purchase Added Storage in units of ten (10) GB at five United States dollars ($5.00) per unit, per Organization, per month, billed as one recurring Stripe subscription per Organization and managed in the Billing UI. Each unit adds ten (10) GB to the Organization's one allowance. Added Storage is the only recurring charge 3rdSpace bills. It is optional, and it may be cancelled at any time under Article 10.

Storage is metered per Organization. When the Organization reaches its allowance, new uploads are refused until space is freed or Added Storage is purchased. Reaching the allowance does not delete anything already stored.

8.5 Per-Organization Restrictions

3rdSpace may enable or disable an individual Tool for an individual Organization. The reasons are limited to: running a limited release or pilot; acting on the Organization's own request; and addressing a security, legal, or acceptable-use concern affecting that Organization. A restriction applied for an acceptable-use or security reason is governed by Article 14 and the AUP.

3rdSpace does not condition an individual Tool restriction on payment, because Tool availability is not sold.

8.6 Brands and Locations Are Uncapped

An Organization may create any number of Brands and Locations. 3rdSpace may apply rate limits and anti-abuse measures to creation, which are technical protections rather than commercial caps.

8.7 Changes to What Is Offered at No Charge

3rdSpace may change the Services, including what is offered at no charge, under Article 4 and Annex IV. Introducing a recurring charge for something these Terms describe as free, or reducing the included storage allowance in Section 8.4, is a Material Change under Section 2.26 and requires notice under Article 4.

Article 9. Billing, Bank Debits, Taxes, and Payment Failure

9.1 What 3rdSpace Charges For

3rdSpace charges an Organization for three things and nothing else:

What	How it is billed
Added Storage (Section 8.4)	Recurring monthly Stripe subscription, per ten (10) GB unit, per Organization
Booster Credit (Article 11)	Purchase, minimum twenty dollars ($20) of credit, plus the Service Charge at six percent (6%) shown as its own line
Website Services and Service Requests (Article 21)	Separate Stripe invoices for quoted human work

Metered usage of AI Booster, Email, and SMS is not separately invoiced. It debits Booster Credit you have already purchased, at provider cost with nothing added (Section 9.5 and Article 11); the Service Charge was charged when the credit was bought.

Email is the one Metered Feature not debited at provider cost: it is debited at the Email Rate, with the monthly true up in Section 22.4.

9.2 Added Storage Billing

Added Storage bills monthly per unit, on the Organization's one subscription. Adding units may generate an immediate Stripe proration for the remainder of the month. Removing units takes effect as described in Article 10.

You must maintain a valid payment method for as long as you hold Added Storage. No payment method is required to use the platform otherwise.

9.3 Stripe Tax

3rdSpace enables Stripe Tax on Added Storage and on Booster Credit purchases using SaaS tax codes where applicable. Tax displays at checkout. Hosts remain responsible for taxes on their own customer transactions, including tickets, deposits, and amusement taxes.

9.4 Failed Payment on Added Storage

If payment for Added Storage fails, Stripe Smart Retries attempt collection over approximately one week and we email your billing contacts. If the retries do not succeed, the Added Storage subscription ends and the Organization returns to the included ten (10) GB allowance.

Ending Added Storage does not delete stored media. An Organization that is over its reduced allowance keeps what it has stored and cannot accept new uploads until space is freed or Added Storage is repurchased.

Because the platform itself is free, a failed payment never removes your access to the platform or to any Tool.

9.5 No Pass-Through Invoices for Metered Usage

Metered AI, Email, and SMS usage draws from the unified credit pool, AI and SMS at provider cost and Email at the Email Rate (Section 22.4), rather than generating separate pass-through invoices. The monthly Email true up is made in credit and is not invoiced either.

9.6 Bank Debit Authorization (ACH)

Booster Credit is loaded by ACH debit from a bank account you authorize. A card may be offered as a fallback where a bank debit is unavailable or unsuitable.

Your authorization. By providing your bank account details and accepting the authorization presented at the time, you authorize 3rdSpace, and its payment processor acting on its behalf, to debit that account for any amount owed under these Terms, and you authorize your bank to honor those debits. The authorization is displayed and recorded by the payment processor at the moment you give it. It continues until you revoke it.

How to revoke. You may revoke the authorization at any time by removing the bank account in the Billing UI, or by writing to the contact address in Article 47. Revocation takes effect once 3rdSpace has a reasonable opportunity to act on it and does not apply to a debit already in process. Revoking does not cancel an amount you already owe.

Amounts, and how they are calculated. A one-off load debits the credit amount you chose plus the Service Charge at six percent (6%) of it. Where you turn on auto-reload under Section 9.7, the recurring amount is the reload amount you set, plus the same six percent (6%), and it is debited when your balance falls below the threshold you set. You choose both figures and can change or switch off either at any time in the Billing UI.

Notice of a change to timing. If 3rdSpace changes the timing on which recurring debits are taken, it gives you at least seven (7) calendar days notice before the change takes effect.

Your bank account. You represent that you are authorized to permit debits on the account you provide. If you provide a personal rather than a business account, different consumer protections may apply to debits on it, and that is a matter between you and your bank.

Credit before settlement. A bank debit does not settle immediately. 3rdSpace may make some or all of the credit spendable before the debit settles, up to a limit it sets and may change. That is a convenience, not a waiver: see Section 9.8.

9.7 Auto-Reload

Auto-reload is optional and off unless you turn it on. It is not a subscription and there is no recurring platform charge attached to it.

When it is on, you set a balance threshold and a reload amount. When your credit balance falls below the threshold, 3rdSpace debits the authorized bank account for the reload amount plus the Service Charge at six percent (6%) of it, and credits the reload amount. You can change either figure, or switch auto-reload off, at any time in the Billing UI, and switching it off takes effect for any debit not already in process.

9.8 Failed, Returned or Disputed Bank Debits

A bank debit can fail or be returned after it first appears to have succeeded.

If a debit fails or is returned:

3rdSpace reverses any credit that was made spendable on the strength of it, which may take the balance negative;
auto-reload is paused and is not resumed until you act;
3rdSpace does not automatically retry the debit; and
3rdSpace notifies the billing contacts on the Organization.

Where credit made spendable before settlement has already been spent and the debit then fails, the amount spent remains owed to 3rdSpace and may be debited under the authorization in Section 9.6 or invoiced.

A negative balance is subject to the five dollar ($5.00) floor in Section 11.3, after which Metered Features pause. 3rdSpace charges no overdraft, interest, late or carrying amount on a negative balance, and none of the amounts described in this Section is a Service Charge.

Article 10. Cancellation and Account Closure

10.1 There Is Nothing to Cancel to Stop Using the Platform

The platform is free, so there is no platform subscription to cancel. You may simply stop using the Services. If you want your data removed, use Section 10.4 and Article 13.

10.2 Cancelling Added Storage

Added Storage is the only recurring charge, and it is the only thing that can be cancelled to stop a recurring payment. Cancel it in the Billing UI.

3rdSpace does not offer a pause on Added Storage. Cancellation is the only way to stop the recurring charge. Cancellation takes effect at the end of the paid month unless the cancellation screen states otherwise at the time you confirm, and the affected Locations then return to the included ten (10) GB allowance.

Section 9.4's treatment of over-allowance media applies equally on cancellation: nothing already stored is deleted, and new uploads to an over-allowance Organization are refused until space is freed.

10.3 Unused Booster Credit

Booster Credit is purchased, not subscribed, so there is nothing recurring to cancel. Auto-reload, if you turned it on, is switched off in the Billing UI under Section 9.7, and the bank debit authorization is revoked under Section 9.6. Purchased credit does not expire while the Organization remains active (Section 11.4). Refunds of credit are governed by Section 11.6, and the Service Charge is not refundable.

10.4 Account and Organization Deletion

Users may delete Accounts subject to the Owner safeguards in Article 7. Deleting an Account or an Organization initiates the soft-delete windows described in Article 13. Deleting an Organization that holds Added Storage also ends that subscription.

Article 11. Unified Credit Pool; Metered Usage

11.1 Single Pool

SMS (Twilio), Email (SendGrid), and AI Booster (Gemini) debit one Organization credit balance at 3rdSpace's provider cost. Each use is debited at the provider's cost for that use, rounded up to the next whole cent and never less than one cent. No Service Charge is applied when credit is used. The Service Charge on Booster Credit was charged when the credit was bought, under Section 11.2, and is not charged a second time on the same credit.

Email is the exception to provider cost. Email sends are debited at the Email Rate and trued up monthly in credit under Section 22.4, which governs over any statement in these Terms that Email is debited at provider cost.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

11.2 Purchases

Any Organization may buy Booster Credit in Minimum Purchase Buckets of twenty dollars ($20). No plan or status is required, and none confers a discount.

The Service Charge is charged when you buy Booster Credit, at six percent (6%) of the credit amount, added on top of it. Your Organization receives the full credit amount as spendable credit, and that credit is then spent at provider cost, or on Email at the Email Rate (Section 22.4), with no Service Charge added.

The Service Charge appears as its own line in the purchase, separately from the credit amount and before you confirm. A twenty dollar ($20.00) purchase is charged:


Booster Credit	$20.00
3rdSpace Service Charge	$1.20
Total before any applicable tax	$21.20

and credits the Organization twenty dollars ($20.00).

The Service Charge on a purchase is not refundable in any circumstance, including where unused credit is returned under Section 11.6. That is stated again in Section 11.6 and in Annex II.5, and it is disclosed in the purchase flow before you confirm.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

11.3 Low Balance

Warnings near five dollars ($5) remaining. A balance may go up to five dollars ($5.00) negative, after which Metered Features pause until credit is loaded. 3rdSpace charges no overdraft, interest or carrying amount on a negative balance.

11.4 Non-Expiration

Purchased credits do not expire while the Organization remains active. Credit has no cash value, is not a deposit, earns no interest, and may be spent only on Metered Features within the Services.

If an Organization is deleted or closed with unused credit, that credit is handled under Section 11.6.

11.5 No Included Credit

No Organization receives an included monthly credit allowance. All metered usage draws on Booster Credit the Organization has purchased. 3rdSpace may grant credit to an individual Organization at its discretion, for example as a goodwill credit; any such grant is a one-off and does not create a recurring entitlement. Pilot and promotional terms are agreed one Organization at a time. An Organization may agree pilot or promotional terms with 3rdSpace, including credit, in a separate written agreement signed by both; that agreement controls for that Organization where it differs from these Terms. 3rdSpace does not offer standard pilot or promotional terms, and no Organization is entitled to terms that another Organization agreed. Two things are not included credit and are not exceptions to this Section: Email True-Up Credit, which adjusts what an Organization already paid for Email (Section 22.4), and a Sponsored Email Allowance, which is 3rdSpace paying for set Email sends under a separate signed agreement (Section 22.4(g)).

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

11.6 Refunds of Booster Credit

Three rules, in order of precedence.

1. The Service Charge is not refundable. The Service Charge paid on a credit purchase is not refundable. This applies even where the credit it was charged on is returned under rule 3, and even where the Organization never spends the credit. This is the same rule Section 2.34 states for every payment carrying the Service Charge, and it is not a different rule for credit. It is disclosed in the purchase flow before you confirm, and again here and in Annex II.5.

2. There are no automatic refunds. No event entitles an Organization to a refund of Booster Credit as of right. Closing an Account, deleting an Organization, stopping use of the Services, a change to these Terms, a change to the Service Charge rate, and the end of the beta are each specifically included: none of them triggers a refund on its own.

3. Unused credit may be returned at 3rdSpace's discretion, on a written request. An Organization may ask 3rdSpace in writing to return credit it has purchased and not spent. 3rdSpace may grant or refuse such a request at its sole discretion, and a decision either way does not create an entitlement or a precedent. Where 3rdSpace does return unused credit, it returns the unspent credit amount only, never the Service Charge under rule 1, and it returns it to the payment method used for the purchase where that is possible.

What this means in plain terms. Do not buy credit expecting to get it back. A request costs nothing to make and 3rdSpace will consider it, particularly where a business has closed or an Organization bought credit for a capability that never shipped, but nothing in these Terms promises an answer either way.

Beta. The Beta Tester Agreement states that payments made during the beta are non refundable. Rule 3 is not an exception to that: it is a discretion 3rdSpace holds, not a right an Organization has, and the Beta Tester Agreement continues to govern what an Organization can expect.

Credit 3rdSpace gives for free (promotional credit, such as a goodwill credit or credit agreed in an Organization's own written agreement with 3rdSpace under Section 11.5) has no cash value, is never refunded or returned, and is used before credit you bought. It may carry its own end date, shown when it is given.

Article 12. AI Booster

12.1 Optional Enhancement

AI Booster is optional per Organization with per-tool toggles. Deterministic tool cores function without AI.

12.2 Providers

At launch, Booster routes to Google Gemini (the Flash and Pro models, selected per task). Provider terms apply; see Privacy Policy.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

12.3 Enable and Disable

Enabling is immediate. Disabling requests take fourteen (14) days to take effect (asymmetric delay); you may cancel a pending disable during that window. Re-enable after disable is immediate.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

12.4 Where AI Booster Is Offered

AI Booster is offered on some features of some Tools, as the product shows. Every Tool's basic features work without it.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

12.5 Model Display

AI outputs may show model names for transparency.

Article 13. Lifecycle: Soft Delete, Deactivation, and Data Retention

13.1 Soft Delete — Thirty Days

Deletes set purgeAt thirty (30) days forward. Recoverable Items allows restore during the window.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

13.2 Deactivate

Deactivating a Brand or Location is a reversible pause that preserves data while limiting live use. Data persists while deactivated, and deactivation costs nothing, because Locations are not billed.

If a deactivated Location holds Added Storage, that subscription continues to bill until it is cancelled under Article 10. Deactivating a Location does not cancel its Added Storage.

13.3 Archived Tool Data

Where 3rdSpace sets a Tool's data aside rather than deleting it, the same thirty (30) day recovery standard applies, with separate UI surfacing. Plan changes no longer cause archiving, because there are no plans; archives created under the former tier model before 2026-09-22 remain subject to this Section until their recovery windows close.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

13.4 Purge

After purgeAt, data is permanently deleted subject to legal holds and backup retention described in the Privacy Policy.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

Article 14. Acceptable Use; Cross-Referenced Policies

14.1 AUP Incorporated

The AUP is part of these Terms. Violations may lead to suspension or termination.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

14.2 No Circumvention

You may not bypass role scopes, scrape without permission, send unlawful spam, or attempt to gain internal-admin access improperly.

14.3 Content of Other People

You may not submit, through a contest entry or anywhere else in the Services, a photograph, name or other content showing or identifying another person without that person's permission, or for a person under eighteen (18), their parent's or legal guardian's permission.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

Article 15. Privacy; Data Processing

15.1 Privacy Policy

Our Privacy Policy explains collection, use, sharing, and rights. It is incorporated by reference.

15.2 DPA

Hosts processing personal data of End Customers may require a Data Processing Addendum where mandated by law; contact support@3rdsp.co.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

15.3 Auto-CRM Entry

Users are entered into 3rdSpace's internal CRM and Organization CRMs upon join, as disclosed at sign-up.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

Article 16. Host Data, CRM, and End-Customer Relationships

16.1 Host as Controller

Hosts determine purposes and means of processing End Customer data in their CRM. 3rdSpace processes on Host instructions via the Services.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

Hosts must obtain valid consents for marketing (CAN-SPAM, TCPA, state privacy laws) and honor opt-outs and STOP replies.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

16.3 Data Quality

Hosts must not upload fabricated or unlawfully obtained personal data.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

16.4 Export and Deletion Requests

Hosts are responsible for responding to End Customer rights requests; 3rdSpace provides tools but does not adjudicate Host-customer disputes.

16.5 Finding an Account to Issue a Season Pass

A Host may use the Season Pass account lookup only to issue a pass to a person who asked for one or agreed to receive it. A Host must not use it to find out whether a person has an Account, to collect names, or for any other purpose. The lookup shows the Host only the name on the Account and what the Host typed. Issuing a pass adds the person to the Host's CRM with no marketing consent; the Host needs the person's own opt in before sending them marketing. A Host must remove a pass, and the contact the pass created, when the person asks.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

Article 17. Marketing Communications

17.1 3rdSpace Marketing

3rdSpace may send marketing communications to Users who opt in, and only to Users who opt in. We may also send relationship messages via Host channels to End Customers who opted in to Host marketing, clearly identifying both parties.

3rdSpace is the sender of its own marketing. Where 3rdSpace markets its own products to its own Users, 3rdSpace is the sender and the party responsible for that message. This is distinct from Article 22, where a Host is the sender and 3rdSpace supplies the tools.

Text messages require your separate, affirmative consent. 3rdSpace does not send marketing text messages to a User who has not separately agreed to receive them. That agreement is taken on its own control, never pre-selected, and is never a condition of creating an Account, of joining a waitlist, or of receiving anything else from 3rdSpace. Agreeing authorizes 3rdSpace to send marketing texts, including texts sent by automated means, to the mobile number on the Account.

Email. Marketing email carries sender identification, a valid postal address, and a working unsubscribe mechanism, and unsubscribing stops marketing email without affecting transactional or service messages.

Transactional messages are different and you cannot opt out of them while you hold an Account. A one-time code sent to verify a phone number, a security notice, and a message about your Account are service messages rather than marketing, and they are sent whether or not you have opted in to marketing.

Withdrawing consent, and where you do it. You may withdraw marketing consent at any time by replying STOP to any marketing text, by using the unsubscribe link in any marketing email, or by emailing support@3rdsp.co. Those three are the routes, and each of them is honored on 3rdSpace's own records and not only at the message provider.

A User who belongs to an Organization may also use the notification controls in the dashboard. On 3rdsp.co, any User can open their Me page to turn marketing emails on or off and to turn marketing texts off. The three routes above always work, wherever a User is.

Withdrawal is effective for future marketing messages and does not stop transactional or service messages.

Asking for marketing texts again. Replying START to a number you previously stopped tells 3rdSpace you want the messages again. Where 3rdSpace holds your earlier agreement to receive marketing texts, that agreement is reinstated and recorded as a new event. Where it does not, your reply is recorded and no marketing texts are sent until you agree to receive them in the ordinary way. A reply of this kind never affects email.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

17.2 Host Campaigns

Email and SMS tools require compliant sender identity, quiet hours where applicable, and suppression lists.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

Article 18. Intellectual Property — 3rdSpace

18.1 Ownership

3rdSpace owns the platform, trademarks, software, documentation, and all related IP except Host Content and licensed third-party materials.

18.2 License to You

Subject to these Terms and payment, 3rdSpace grants a limited, non-exclusive, non-transferable, revocable license to use the Services for internal business purposes.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

18.3 Restrictions

No reverse engineering, copying UI for competing services, or removal of proprietary notices.

Article 19. Host Content; License Grant to 3rdSpace

19.1 Host Ownership

Hosts retain ownership of Host Content and End Customer lists.

19.2 License to 3rdSpace

Hosts grant 3rdSpace a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, transmit, and process Host Content solely to provide, secure, improve, and comply regarding the Services.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

19.3 Sublicense to Providers

3rdSpace may sublicense to hosting, AI, email, SMS, and payment providers as needed, under confidentiality and data-protection obligations.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

19.4 De-identified and Aggregated Data

In addition to Section 19.2, Hosts grant 3rdSpace a perpetual, irrevocable, royalty-free license to create and use de-identified and aggregated data derived from Host Content and platform activity to operate, analyze, benchmark, and to develop, train, evaluate, and improve 3rdSpace's own models, features, and services (including future automated and agentic capabilities), such as which kinds of offers, wording and send times work, and how demand changes by day, time and kind of venue. De-identified and aggregated data is not Host Content, and this license survives termination. See the Privacy Policy, Section 12A.

What 3rdSpace promises in return. (a) A Host's own data stays private to that Host. 3rdSpace never shows one Host another Host's data, or anything from which another Host's data, prices or customers could be worked out. (b) Cross-Host insights are pooled. An insight drawn from more than one Host is computed only from at least ten (10) Organizations, and is never based on one identifiable Host. (c) No sensitive personal information is used for this purpose. (d) 3rdSpace never sells personal information, and does not share the underlying data with any third party for its own use.

Turning it off. An Owner or Admin can turn off "Use our data to improve 3rdSpace" in Settings. From then on, the Organization's data is not added to what 3rdSpace uses to train or improve its models. Insights and models already built from earlier data are not rebuilt. Turning it off costs the Organization nothing: no Tool, insight or price depends on it. This switch is not yet in the product; 3rdSpace will not begin using Organization data under this Section for model training until it is.

19.5 Content Submitted by a Host's Customers

Content that a Host's customer submits through a Tool, including a photo entered in a contest, is not Host Content and is not covered by Section 19.2. It belongs to the person who submitted it.

3rdSpace's permission to use it comes only from that person, through the release or consent they accept when they submit it, and only for what that release allows. Where no release was accepted, or where a release has been withdrawn, 3rdSpace has no licence to use the content beyond storing and processing it to operate the Services for the Host.

A Host's permission to use it comes from the same release, directly between the Host and its customer. Nothing in these Terms grants a Host any right in its customer's content that the customer has not granted, and nothing in these Terms makes 3rdSpace responsible for what a Host does with it.

Where a Host or its staff creates content that includes a Host's customer, for example a photo taken at an event, that content is Host Content as between the Host and 3rdSpace, and the Host remains responsible for obtaining any permission the person in it must give.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

19.6 Experiments Across Hosts

3rdSpace may invite an Organization to take part in an experiment, such as testing two versions of a message, an offer or a page across several Hosts. Taking part is opt in, per experiment, and an Organization can leave one at any time. An experiment never shows different people a different price for the same thing at the same time and place.

19.7 Price Suggestions

Where the Services suggest a price for a night, a time slot, a booking or a ticket, the suggestion is the Host's to accept, change or ignore; nothing is applied automatically. A suggestion is the same for every customer for the same product, time and place, and is never based on an individual customer's personal information. Suggestions draw on the Host's own data and on pooled, aged and aggregated patterns under Section 19.4; they are never based on another Host's current, non-public prices or bookings, and no Host is told what any other identifiable Host charges. The Host alone sets its prices.

19.8 Advertising on the Services

3rdSpace may later show advertising in the Services, from Hosts and from other brands and retailers. 3rdSpace chooses which advertisement a person sees and serves it itself; an advertiser never receives any person's personal information, only counts and pooled results (for example, how many people saw or used an offer). No advertisement is targeted at a person under eighteen (18) or whose age 3rdSpace does not know, and no advertisement is targeted using sensitive personal information. A person can turn off personalized advertising in their Account (Privacy Policy, Section 12A). Advertising is not yet in the Services.

19.9 The Learning Engine and the Network Model

3rdSpace learns from the whole network and gives every venue the benefit. 3rdSpace may use platform activity across Organizations, including what was sent, when and where, and how recipients responded, to train its own models and run experiments, and it gives each Organization recommendations from what it learns (for example which wording or send time works best). An Organization never receives another Organization's data, only recommendations drawn from patterns pooled across at least ten (10) Organizations. Information about a customer of the Organization who never signed up for 3rdSpace is used only to provide the Services to that Organization and, de-identified and aggregated, to improve the Services; it is never used to build a profile of that person or to show that person ads. How 3rdSpace uses the information of people who have their own 3rdSpace account is in the Privacy Policy, Section 12B, and an Organization cannot see that information or filter its customer list by it.

Opting out. An Organization's Owner or Admin may turn off "Use our data to improve 3rdSpace" in Settings. From then on, the Organization's data is left out of what 3rdSpace trains on and pools, and the Organization no longer receives recommendations from the network model; it receives only features that work from its own data. 3rdSpace will say in Settings which features depend on the network model before the Owner or Admin confirms. Where this Section and Section 19.4 differ, this Section controls.

None of this is active yet. 3rdSpace will put the switch in Settings before any of it begins.

Article 20. Feedback and Suggestions

20.1 Assignment

You grant 3rdSpace a perpetual, irrevocable license to use feedback without compensation or attribution obligation.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

Article 21. Website Services and Service Requests

21.1 Human Services

Website design, development, hosting, integrations, and advanced setup are quote-based human services via Website Services and Service Requests tools.

21.2 Separate Invoices

Quoted work bills through separate Stripe invoices upon acceptance. Scopes and deliverables are defined in statements of work presented before work begins.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

21.3 No Guaranteed Outcomes

Unless expressly stated in a signed SOW, 3rdSpace does not guarantee traffic, revenue, or search rankings.

Article 22. Communications Tools (Email and SMS)

22.1 Availability and Cost

The Email Management and the SMS Management are available to every Organization on the same terms as any other Tool (Article 8 and Exhibit A). Neither requires a plan, because there are none.

Both are metered, so an Organization must hold Booster Credit in order to send. Email sends draw from the unified credit pool at the Email Rate, with a monthly true up returned as credit (Section 22.4). SMS sends draw from it at 3rdSpace's provider cost. The Service Charge on that credit was charged when it was bought (Section 11.2). The SMS Management is not yet generally available; its status is shown in the in-product catalog and, when it ships, it is metered at provider cost on the same basis as AI Booster.

22.2 Compliance

Hosts are senders of record for regulatory purposes. 3rdSpace provides tooling but does not assume Host compliance obligations.

How texting is set up. An Organization's texts are sent from a messaging account opened for the legal entity it operates under, with a carrier registration in that entity's own name, so the carriers see the Organization as the business sending them. The Organization decides what to send, to whom and when, and is responsible for having the consent each message needs. The Services refuse a marketing text to anyone without a recorded consent, outside the allowed hours, or after a STOP, but those checks only know the consents captured through the Services: they cannot vouch for a list brought in from anywhere else (Section 38.1).

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

22.3 A2P Registration

SMS may require carrier registration lead times; delays are not SLA breaches.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

22.4 Email Rate and Monthly True-Up

This Section governs how Email is paid for. Where any other part of these Terms says Email is debited at provider cost, this Section controls. It applies from the date the Email Management is generally available.

(a) The Email Rate. Each Email send is debited from Booster Credit at the Email Rate. The launch Email Rate is one United States dollar ($1.00) per one thousand (1,000) emails, that is one tenth of a cent ($0.001) per email. An email means one message to one recipient, so a send to 1,000 recipients is 1,000 emails; contacts excluded from a send, for example because they unsubscribed, are not counted. A send is debited at the Email Rate times the number of emails, rounded up to the next whole cent and never less than one cent, and the amount is shown before the send and in the credit ledger. 3rdSpace sets the Email Rate from its email provider costs. It is not the exact cost of each email: what 3rdSpace actually pays depends on its provider plan and on how much email is sent across the platform in a month, which is not known in advance. That is what the true up in (b) is for. The current Email Rate is always shown on the pricing page and in the Billing UI.

(b) The monthly true up, as credit only. After each month ends, 3rdSpace works out:

The month's actual email cost: the plan and overage charges on 3rdSpace's invoice from its email provider for that month;
The actual cost per email: that cost divided by every email sent through that provider in the month, whether by an Organization, by 3rdSpace for itself, or under a Sponsored Email Allowance under (g);
The Organization's share: the number of its emails debited at the Email Rate that month, multiplied by the actual cost per email; and
The credit: where what the Organization was debited for Email that month, including the rounding in (a), is more than its share, 3rdSpace adds the difference to the Organization's balance as Email True-Up Credit.

3rdSpace counts itself the same way. Email 3rdSpace sends for itself, including account, security and notice emails and any email a Tool sends that is not debited to an Organization, is counted at the Email Rate in the same calculation and receives the same true up. No Organization's share carries 3rdSpace's own email.

Rounding. The credit is rounded down to the whole cent. Any part of a cent left over is carried forward to that Organization's next monthly calculation; it is never paid out on its own.

When and how it shows. [Lex proposal] The credit is added within fifteen (15) days after 3rdSpace receives its provider's final invoice for the month. It appears in the credit ledger as its own line for that month, showing the number of emails, what was debited, the actual cost per thousand emails, and the credit, and a month with no credit shows a line saying so. [Lex proposal] If an Organization believes a true up is wrong, it may tell 3rdSpace within sixty (60) days of the line appearing, and 3rdSpace will review it and correct any error in credit.

(c) One way only. If the actual cost per email for a month is more than the Email Rate, 3rdSpace pays the difference for that month. It never debits, bills or recovers that difference from an Organization afterward, and it never sets it off against a later month's Email True-Up Credit.

(d) What Email True-Up Credit is. It is an adjustment, made in credit, to what the Organization paid for Email. It is not cash, and it is never paid out, refunded or returned as money, including under rule 3 of Section 11.6. It is spent on Metered Features like any other credit, with no Service Charge added, and it is used before credit the Organization bought. It does not expire while the Organization remains active. [Lex proposal] Email True-Up Credit unspent when an Organization is closed lapses, including any true up for the month of closure, and the closing flow says so before the Owner confirms.

(e) It is not a Service Charge refund. The Service Charge charged when the credit was bought stays charged and is not refundable (Sections 2.34 and 11.6), including on credit later spent on Email and partly returned as Email True-Up Credit. The true up brings what Email cost an Organization back toward 3rdSpace's actual cost; it never returns, rebates or credits any Service Charge.

(f) Changing the Email Rate. 3rdSpace may change the Email Rate. An increase is a Material Change: it takes effect only after at least thirty (30) days' notice under Section 4.2 and applies only to emails sent after it takes effect. A decrease may take effect at once. The true up continues to apply at whatever the Email Rate is.

(g) Sponsored Email Allowances. 3rdSpace may agree with an Organization, in a separate written agreement signed by both, to pay for a set number of that Organization's Email sends each month for a set period. Within the allowance:

the emails are not debited from the Organization's credit, and 3rdSpace pays for them;
they receive no Email True-Up Credit and are left out of the true up; and
their part of the month's actual email cost, at the same actual cost per email, is paid by 3rdSpace, so no other Organization's share carries them.

Emails beyond the allowance are debited at the Email Rate and trued up under (b). A Sponsored Email Allowance is 3rdSpace paying for email. It is not a refund, rebate or credit of any Service Charge, and it does not change the Service Charge on anything else the Organization does. [Lex proposal] An unused allowance does not carry over to a later month and has no cash value. The separate agreement sets the allowance's size, period and conditions and does not otherwise change these Terms. Whether to offer one, to whom and on what terms is at 3rdSpace's discretion, and no Organization is entitled to one because another Organization has one.

(h) The Email Rate is not a second charge. The Service Charge (Section 2.34) remains the only charge of its kind. The Email Rate is the rate at which credit is spent on Email, nothing in these Terms calls it a fee, and the true up returns as credit what an Organization was debited above its share of 3rdSpace's actual email cost.

Article 23. Web Scraper

23.1 Availability

The Web Scraper is available to every Organization when its catalog status is generally available, under Article 8 and Exhibit A. Because of the legal risk it carries for the Host, the obligations in Sections 23.2 through 23.5 apply to every Organization that uses it.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

23.2 Host Responsibility

Host bears all legal responsibility for scraping activities, including copyright, contract, CFAA, and privacy implications.

23.3 robots.txt Warnings

The tool warns when robots.txt disallows paths. Proceeding after warning constitutes Host acknowledgment of permission and assumption of risk.

23.4 No Authenticated Scraping

Scraping behind login walls is refused by design.

23.5 3rdSpace Disclaimer

3rdSpace is not liable for damages arising from Host-initiated scraping.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

Article 24. Smart TV CMS

24.1 Device Pairing

TV devices pair via 3rdspacehosts.com/tv/ to Location TV slots.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

24.2 Content Responsibility

Host is solely responsible for displayed content and local broadcast or performance licensing.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

Article 25. Karaoke Manager

25.1 Queue Only

Karaoke Manager provides request queues and displays only. 3rdSpace does not stream, host, transcribe, or synchronize audio or lyrics.

25.2 PRO Licensing

Host is solely responsible for public performance rights (ASCAP, BMI, SESAC, GMR, etc.) and karaoke-specific licenses for any playback occurring in the venue.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

Public join flows may require 3rdSpace Accounts per product rules; marketing opt-in follows Account settings.

Article 26. Ticketing and Bookings

26.1 No Service Charge on Event Ticketing

Event ticket sales carry no Service Charge. This is a stated exception to Section 2.34 and the only one of its kind. An Organization selling event tickets through the Services is charged nothing by 3rdSpace on those sales, whatever their value or volume.

This is a deliberate choice rather than an omission, and 3rdSpace may change it on notice under Article 4.

Free tickets. Event ticketing is first released with free tickets only, where no money changes hands at all. Nothing is charged to the ticket holder and nothing is charged to the Organization. Where paid tickets are later offered, ticket revenue is charged on the Organization's own payment account under Section 26.3 and 3rdSpace does not receive or hold it, and the no-Service-Charge rule above applies to those sales too.

On paid tickets, the Organization bears the card processing cost, not the buyer. Where paid tickets are offered, the card processing cost charged by the Organization's payment processor is borne by the Organization and is not added to what the ticket buyer pays. A ticket priced at twenty dollars ($20.00) is twenty dollars ($20.00) to the buyer. This is deliberate and it is what makes the statement that 3rdSpace charges nothing on ticket sales true from the buyer's side as well as the Organization's. It also keeps the Organization clear of the card network and state law rules that govern adding a surcharge to a card payment.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

26.2 Booking Deposits

Where a customer pays a booking deposit through the Services, the deposit carries the Service Charge at six percent (6%) of the deposit amount, under Section 2.34. A balance the customer pays the Organization directly carries no Service Charge, and one paid through the Services carries its own, under Section 26.4.

A deposit is built from the booking's items. A booking is made up of items: the booking itself, any add-ons the Organization offers, and a travel charge where the Organization travels to the customer. For each item the Organization chooses whether it is in the deposit and by how much: not at all, a stated amount, or a percentage of that item's price. The deposit is the sum of those parts, and the Service Charge is six percent of that sum. An item left out of the deposit carries no Service Charge at the time of booking.

Every item, its price, and the part of it in the deposit are shown to the customer before they pay, together with the deposit, the Service Charge, the total due at booking, and what is left to pay.

The price shown includes the Service Charge. Where the Services display a price to a customer for a booking to be paid through the Services, that price includes the Service Charge, with the deposit and the Service Charge itemized beneath it. 3rdSpace does not display a price that omits a charge the customer must pay to complete that booking. This is a standing rule and it applies whether or not a law then requires it.

The customer bears this one. On booking deposits the Service Charge is borne by the customer paying the deposit, not by the Organization. It is added to what that customer pays. This differs from affiliate payouts, where the Organization bears the charge on top and the counterparty receives the full amount; the flows are stated separately in Section 2.34 and neither governs the other.

What the Organization bears. The Organization bears the card processing cost on the deposit, charged by its own payment processor under Section 26.3. Because the Service Charge is collected on the same charge, that processing cost is calculated on the combined amount, including the Service Charge portion.

How the money moves. The customer makes one card payment, for the deposit plus the Service Charge, and it is charged on the Organization's own payment account under Section 26.3. At the moment of that charge, 3rdSpace's Service Charge is taken on it through Stripe's application fee mechanism, and the remainder, less the processing cost, goes to the Organization. 3rdSpace never holds the deposit and never takes the Service Charge out of the Organization's Booster Credit.

Worked, at the payment processor's standard published United States card rate. On a one hundred dollar ($100.00) deposit the customer pays one hundred six dollars ($106.00). The processing cost on the full one hundred six dollars ($106.00) is about three dollars thirty seven cents ($3.37) and is borne by the Organization. 3rdSpace receives six dollars ($6.00). The Organization receives about ninety six dollars sixty three cents ($96.63). This example is illustrative. The processing cost is set by the Organization's own agreement with its payment processor, not by 3rdSpace, and these Terms do not fix it. What these Terms fix is the Service Charge: six percent (6%) of the deposit amount, borne by the customer.

Customers pay booking deposits by card. Deposits are taken by card at the version date above. Where other payment methods are offered later, these Terms will say so.

Refunds: the Service Charge is not refundable. If a deposit is refunded, in whole or in part, the Service Charge is not returned to the customer. On the worked example above, a customer who paid one hundred six dollars ($106.00) and receives a full refund of the deposit is refunded one hundred dollars ($100.00). This follows Section 2.34, under which the Service Charge is never refunded, and it applies to a customer of an Organization in the same way it applies to an Organization.

It has to be disclosed before the customer pays. Because the customer bears the Service Charge and does not get it back on a refund, that fact is disclosed to the customer before the deposit is taken, on the surface where the customer confirms the payment, and not only afterwards. 3rdSpace provides the amount and the wording for this; the Organization is responsible for the accuracy of what its own surfaces show under the paragraph below. This is a requirement of these Terms and not a matter of presentation.

The cancellation policy is set by the Organization, fixed at booking, and shown before payment. An Organization sets, for each of its locations, how long before the booking a customer may cancel and get the whole deposit back, and what share of the deposit it keeps for a cancellation after that. Those settings are recorded onto the booking at the moment it is made and govern that booking even if the Organization changes them later. They are displayed to the customer, in plain words, before the customer pays.

Refunding more is always allowed; refunding less than the policy promised is not. An Organization may return more than its policy requires. It may not return less than what the customer was shown when they booked.

Where the Organization cancels, the customer gets back everything they paid the Organization. An Organization that cancels a booking itself may not keep any part of what the customer paid it. A written reason is not a substitute for the customer's agreement. The only alternative is one the customer accepts after the cancellation, such as applying what they paid to a rescheduled booking or taking credit with the Organization, and the customer's acceptance is recorded. This Section does not prevent that arrangement; it requires that the customer choose it.

The Service Charge is separate from all of this and is governed by Section 2.34: it is not refundable.

When a refund does happen, the Organization decides its amount within the limits above. These Terms do not otherwise say when a deposit must be refunded; that is between the Organization and its customer, under the policy shown at booking and any law that applies to it.

Disclosure to the customer. The Organization is responsible for the accuracy of what its booking surfaces show its customers, and 3rdSpace provides the Service Charge amount so it can be shown. Nothing in this Section requires the Service Charge to be displayed at any particular point in a booking flow, except as stated immediately below.

Standing rule for short-term lodging. If 3rdSpace ever offers short-term lodging as a booking type, the Service Charge on a short-term lodging booking is displayed in the customer's total price upfront, at the first point a total is shown, and is not added later in the flow. This rule stands whether or not a law then requires it, and it applies from the day such a booking type is offered. 3rdSpace does not offer short-term lodging as of the version date above.

The Bookings tool is not yet generally available; its status is shown in the in-product catalog, and nothing under this Section is charged until it ships.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

26.3 Host Payment Processing: the Organization's Own Stripe Account

Where an Organization takes payments from its own customers through the Services, including ticket sales and booking deposits, those payments are processed on a Stripe account in the Organization's own name, opened through 3rdSpace. Section 1.5 states the agreement the Organization enters with Stripe. This Section states what that arrangement means in practice.

The Organization is the merchant of record. Each charge is made on the Organization's own Stripe account. The Organization's business name is what its customer sees on the card statement, and the customer's relationship for that payment is with the Organization.

Stripe bills the Organization directly for the cost of its own payments. Card processing on the Organization's charges, and the other costs Stripe charges for services on that account, are charged by Stripe to the Organization at Stripe's rates under the Stripe Services Agreement. 3rdSpace does not set those rates, does not collect them, and does not mark them up. Where these Terms give a figure for a processing cost, it is an illustration at Stripe's published standard rate and not a term of these Terms.

Refunds and disputes land on the Organization. A refund the Organization issues, a chargeback a customer raises, the disputed amount, and any dispute fee Stripe charges are all debited from the Organization's own Stripe balance by Stripe. 3rdSpace is not a party to a dispute between an Organization and its customer and does not decide it. 3rdSpace may make Stripe's dispute tools visible inside the Services for the Organization's convenience; doing so does not make 3rdSpace responsible for the outcome.

What 3rdSpace receives. On a transaction that carries the Service Charge, 3rdSpace receives the Service Charge, taken on that charge through Stripe's application fee mechanism, under Section 2.34. The Service Charge is not returned when a payment is refunded, under Sections 2.34 and 26.2. On ticket sales 3rdSpace receives nothing, under Section 26.1.

A negative balance is between the Organization and Stripe. Where refunds or disputes take the Organization's Stripe balance below zero and the Organization does not cover it, that shortfall is carried by Stripe, not by 3rdSpace. 3rdSpace does not advance funds to cover it and does not become the Organization's creditor for it. This does not relieve the Organization of what it owes Stripe.

The account is opened through 3rdSpace and is new. The Stripe account is created through 3rdSpace as part of setting up payments. An Organization cannot connect a Stripe account it already holds, and an account opened this way cannot later be detached from 3rdSpace and kept. An Organization that wants a Stripe account independent of 3rdSpace can open one directly with Stripe and use it outside the Services.

Verification information goes to Stripe, not to 3rdSpace. Opening the account requires identity and business verification information that Stripe requires. It is collected on Stripe's own form, shown inside the 3rdSpace dashboard, and it goes to Stripe. Where the Organization has already given business identity details for a Location, 3rdSpace may send those to Stripe to prefill the form, and the Organization confirms them before they are submitted. 3rdSpace does not receive or hold a Social Security Number, a date of birth, a personal home address, or an identity document image. Privacy Policy Section 6D describes this, and Section 1.5 covers Stripe's own handling of it.

Payout timing and payout method are between the Organization and Stripe, set on the Organization's own Stripe account. 3rdSpace does not hold or release the Organization's money and cannot delay a payout.

Sales tax, amusement taxes and admission taxes on the Organization's own sales are the Organization's responsibility, unless the Organization opts into Stripe Tax features offered in-tool, in which case they remain the Organization's responsibility and Stripe Tax is a calculation aid rather than a transfer of that responsibility.

The Organization manages its payments inside 3rdSpace. The Stripe account has no separate Stripe dashboard for the Organization to log into. Onboarding, account details, the payout bank account, payments, refunds that a Tool cannot make, disputes, payouts and tax documents are handled inside 3rdSpace, in Settings, Payments, through components Stripe provides. Only an Owner can issue a refund there.

Not generally available. Host payment processing is not generally available as of the version date above, and no Organization is charged for it today.

Card network rules are the Organization's, because the Organization is the merchant. Because each charge is made on the Organization's own payment account, the rules its card networks and its acquirer impose on a merchant apply to the Organization and not to 3rdSpace. That includes any rule about adding a charge to what a cardholder pays. 3rdSpace provides the software and states what it charges; it does not and cannot give the Organization an assurance that a given arrangement satisfies those rules, and an Organization that is unsure should ask its own adviser before enabling payments.

26.4 Paying the Balance of a Booking

The Organization chooses how the balance is paid, per location: through the Services, or to the Organization directly. Whichever it chooses is shown to the customer before the customer books.

A balance paid through the Services carries the Service Charge at six percent (6%) of that payment, under Section 2.34, shown as its own line before the customer pays and included in the price displayed under Section 26.2. A balance paid to the Organization directly carries none, and 3rdSpace adds nothing to it.

Automatic charging of a saved card. Where the Organization chooses payment through the Services, it may have the balance charged automatically to a card the customer saves at booking. That arrangement is between the customer and the Organization, because the card is held on the Organization's own payment account and the Organization is the merchant. 3rdSpace provides the mechanism.

No card is charged automatically without the customer's agreement given in advance, and before the customer gives it they are shown, on the same screen:

who will charge the card, being the Organization;
what will be charged, being the remaining balance and the Service Charge on it;
when it will be charged, with the date and time;
the most that may be charged without asking the customer again, being the balance agreed at booking plus a stated allowance; and
how to stop it.

The agreement is recorded with its wording, the time and the source of the agreement.

The ceiling is binding. A final amount above the stated maximum is not charged automatically. The customer is sent a payment link for the whole balance instead, and the Organization is told. Raising the allowance after the customer has agreed does not raise the ceiling for that booking; the ceiling is the one the customer was shown.

A reminder is sent before the charge. A declined charge is not retried automatically; the customer is sent a payment link.

A cancelled booking is never charged automatically.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

26.5 Tips

A tip is optional and is never required. The Services may invite a customer to add a tip only after the service has been provided. No tip is preselected, no amount is added by default, and declining is always offered as plainly as accepting.

A tip is between the customer and the Organization. It is paid to the Organization as its own payment, separately from the booking's balance, and no Service Charge applies to a tip.

3rdSpace does not employ, pay, or share tips with anyone's staff. How a tip is shared with the people who did the work, whether it must be shared, and the tax, wage and hour law that applies to it are the Organization's responsibility in full. 3rdSpace passes the tip to the Organization and has no further role in it.

Refunding a tip is the Organization's. A tip is not refunded automatically under any cancellation policy.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

26.6 What a Customer Books, and Moving a Booking

A customer books a service, and the Services reserve what it needs: a table, a lane, a room, a person or a piece of equipment, or a set of them. Where an Organization lets customers choose, a spot the customer picks is held for that booking.

An Organization may move a booking to an equivalent spot (another table of the same size, another lane) for its own operational reasons, and tell the customer. If the customer picked that spot, or the new one is materially different (a different room, area, time or capacity), the customer may decline it and cancel, and is then treated as if the Organization cancelled under Section 26.2: everything they paid the Organization through the Services is returned. A change of time or date always needs the customer's agreement.

Events and blocks. An Organization may reserve its own spaces for an event, maintenance or private use. The Services do not let an event be created over existing bookings until each is moved, with the customer's agreement, or cancelled under Section 26.2.

People offered as bookable. An Organization that offers a person as something customers can book (a DJ, an instructor, a guide) must have that person's permission to show their name and any photo publicly, and is responsible for its relationship with them.

26.7 Events Held Somewhere Else

An Organization may list an event at a place that is not one of its Locations, by entering the place's name and address. The Organization is responsible for having the right to hold the event there and to publish that address, for the place's own rules, capacity, permits, insurance and safety, and for telling ticket holders about any change of place. An Organization must not publish a private home address for an event open to the public unless the occupant agrees. The address shown on the event page at the time of purchase is the place the ticket is for. A later change of place is a material change: the ticket holder may decline it, and then gets back everything they paid for the ticket through the Services.

Article 27. Affiliate Marketing and Stripe Connect

27.1 Availability

Affiliate Marketing is not generally available. Its status in the tool catalog is coming soon and it is disabled for all Organizations. This Article states the terms that will apply when it ships; it grants no access today and describes no charge in force today.

When it does ship, availability is determined under Article 8 and Exhibit A like any other Tool, and is not conditioned on any plan or payment.

27.2 Host as Payor

Host is payor of record for affiliate commissions. Payouts are made through Stripe Connect.

27.3 1099-K

When IRS thresholds apply (e.g., six hundred dollars ($600) annually, subject to change), Stripe may issue Form 1099-K; Host and affiliate receive notices.

27.4 Disclosure Laws

Hosts must provide affiliate disclosure language required by state and federal law in promotional materials.

27.5 Indemnity

Host indemnifies 3rdSpace for affiliate program disputes, wage claims, and tax reporting failures.

Article 28. Demo and Sales Mode

28.1 Sales Demonstrations

Demo/Sales Mode may expose sample data. Do not load real End Customer PII into demo contexts unless you accept export risk.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

Article 28A. Contests, Photo Entries and Giveaways

28A.1 The Host Runs the Contest

A Host that runs a contest, prize drawing or giveaway through the Services runs it as its own promotion. The Host sets the rules, the categories, the eligibility and the prizes, picks the winners, and awards and delivers the prizes. 3rdSpace provides the software and is not the sponsor, promoter or operator of any Host's contest, and awards no prizes.

The Host is responsible for the lawfulness of its own promotion, including any registration, licence, bonding or official rules its jurisdiction requires, and for any tax reporting on prizes it awards. 3rdSpace does not review a Host's contest for legal compliance and giving a Host a tool is not advice that the Host may lawfully use it.

28A.2 Entry Content and the Release

A Host must not use a customer's entry content for anything outside the release that customer accepted. The release states what the Host may do, where, and for how long.

A Host must honour a withdrawal or removal request promptly, whether it reaches the Host or 3rdSpace, and must stop any use that the request ends. Where 3rdSpace receives such a request first, it will pass it to the Host, and the Host must act on it as if the customer had asked the Host directly.

A Host must not sell entry content, license it to a third party for that party's own advertising, or use it to suggest an endorsement.

28A.3 Photographs Taken by the Host

Where a Host or its staff photographs a person at an event and submits that photograph through the Services, the Host is responsible for obtaining that person's permission, and for a person under 18, their parent's or legal guardian's permission, on terms at least as protective as the release used for customer entries.

A Host should tell people at the event that photographs are being taken and where they may be used. A clearly displayed notice at the entrance and at the contest area satisfies this.

A Host must not make a person who is not taking part the subject of promotional material, and must remove a photograph on the request of a recognisable person in it.

28A.4 Entries Involving Minors

Entries that include a person under 18 require the confirmed permission of that person's parent or legal guardian, recorded at entry.

A Host must not collect, display or publish the full name of a person under 18 in connection with an entry. A nickname chosen by the entering adult is what is shown.

A Host must not use a photograph that includes a person under 18 in advertising it pays to place, and must not use entry content to target advertising at any person.

28A.5 Age of Entrants

Only a User who is 18 or over may submit an entry. An adult may enter on behalf of a group or a child under Sections 28A.2 and 28A.4.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

Article 28B. Verified Badge and Reviews

28B.1 The Verified Badge

"Verified" means that a business passed the identity and business checks of 3rdSpace's payment provider, has its legal business details and a business address on file, and that its owner confirmed their phone number and email address. It is worked out automatically, it is free, and it cannot be bought. It is not a review, rating or endorsement of the business, its events, its services or its prices, and a Host must not describe it as one. 3rdSpace removes the badge when those checks stop being met, when the Organization is restricted, or when 3rdSpace confirms a report of fraud.

28B.2 Reviews

Reviews are governed by the Review Policy (/legal/review-policy), which is part of these Terms. By posting a review, you confirm it is your own honest account of a real experience, and you grant 3rdSpace a non exclusive, royalty free, worldwide licence to host, display and distribute it, with your first name and last initial, in the Services, for as long as it is published. You may ask for your review to be removed at any time.

28B.3 What a Host Must Not Do

A Host must not: hide, remove, edit or reorder a review, or ask 3rdSpace to do so because it is negative; offer or give anything of value for a review, or ask only satisfied customers; write, or have its owners, staff, family or friends write, reviews of itself or of a competitor; or threaten or take action against a reviewer to suppress an honest review. A Host may reply once, publicly, to each review, and ask all of its customers for reviews in the same way. Breaking this Section is a breach of these Terms and of the Acceptable Use Policy.

28B.4 3rdSpace's Role

3rdSpace hosts reviews written by Users and is not their author. It does not adjudicate factual disputes between a reviewer and a Host. It may remove a review that breaks the Review Policy or that a court has found unlawful, and it handles reports and appeals as the Review Policy describes.

Article 29. Third-Party Services and Integrations

29.1 Third-Party Terms

Google, Stripe, Twilio, SendGrid, Gemini, Meta, Yelp, and other integrations are governed by their terms. 3rdSpace is not responsible for third-party outages.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

29.2 Webhook Security

We verify webhooks where supported; Hosts must secure their own integration credentials.

29.3 Calendars You Connect

Connect only a calendar you are allowed to share with 3rdSpace. A work calendar may be your employer's, and your employer's rules about sharing it apply; if they do not allow it, do not connect it. A calendar can also hold other people's details, in titles and descriptions; connect it only if you are comfortable with 3rdSpace storing them to show them to you. A calendar link gives whoever holds it a view of that calendar, so keep it private.

What 3rdSpace does with it is set out in the Privacy Policy, Section 6E, and depends on two separate choices you make for each calendar: syncing it into your 3rdSpace calendar, which is shown only to you, and, only if you also choose it, using broad interest groups drawn from it for recommendations, model improvement and advertising audiences. The second choice is never required and is not available to anyone under eighteen (18). You can turn it off, or disconnect the calendar, at any time.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

Article 30. Internal Administration and Impersonation

30.1 Staff Tools

Internal Admin may access diagnostics, support tickets, and read-only impersonation of Host dashboards with audit logging.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

30.2 Read-Only Impersonation

At MVP, impersonation is view-only; staff cannot write while impersonating.

30.3 No Warranty of Support Outcome

Support efforts are commercially reasonable but do not guarantee resolution times unless a separate enterprise agreement exists.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

Article 31. Data Export

31.1 What You Can Export Yourself

An Owner or Admin can export the Organization's CRM contacts as a CSV file at any time, from the CRM. Fields marked sensitive, such as allergies or accessibility notes, are left out unless an Owner chooses to include them, and every export is logged. An export covers the contacts the person exporting can see.

31.2 Everything Else, on Request

For any other data an Organization or a User holds in the Services, email support@3rdsp.co. We verify the request and provide a machine readable copy within the timeframes in the Privacy Policy (Sections 2 and 20; for most requests, 45 days).

31.3 No Lock In

3rdSpace does not charge for an export and does not hold data back to keep you on the Services. Before you close an Organization, export what you need or ask support@3rdsp.co for a copy; after closing, its data is handled under Article 13.

Article 32. Audit Logs

32.1 Host Audit Logs

Privileged Host actions (billing, role changes, destructive operations) append to Organization audit logs.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

32.2 Admin Audit Logs

Internal Admin actions append to admin audit logs naming the actor.

32.3 Two-Year Retention

Audit logs are retained two (2) years from event timestamp, then purged by scheduled jobs unless legal hold applies.

Article 33. Security; Incident Response

33.1 Safeguards

We implement administrative, technical, and physical safeguards appropriate to the Services. No system is perfectly secure.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

33.2 Your Duties

Use strong passwords, least-privilege roles, and prompt offboarding for departed staff.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

33.3 Notification

We will notify affected parties of breaches as required by law.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

Article 34. Beta, Preview, and Experimental Features

34.1 As-Is Beta

Features labeled beta, preview, or experimental are provided AS IS, may change without notice, and may be withdrawn at any time.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

34.2 Platform-Wide Beta Status

3rdSpace is in an active beta stage. The Services as a whole are pre release and under ongoing development. You should expect bugs, errors, incomplete features, downtime, and changes made without notice. These Terms, the policies incorporated by reference, and the operational details of individual tools may change frequently during the beta. Your continued use after a change constitutes acceptance of the change to the extent permitted by Article 4.

The commercial model is also subject to change, and that is a separate matter from these Terms changing. The Services are currently offered at no charge, subject to the Service Charge in Section 2.34 and the optional Added Storage subscription in Section 8.4. What 3rdSpace offers at no charge, what carries the Service Charge, the rate of the Service Charge, and the price of Added Storage may each change as the Services and the business develop. By accepting these Terms during the beta you acknowledge that the commercial model is not settled.

This acknowledgment does not displace Section 8.7. Section 8.7 commits 3rdSpace to treating the introduction of a recurring charge for anything these Terms describe as free, and any reduction in the included storage allowance in Section 8.4, as a Material Change requiring notice under Article 4. Acknowledging that the model may change is an expectation, not a waiver of that notice. Where this Section 34.2 and Section 8.7 appear to conflict, Section 8.7 governs.

34.3 Beta Program and the Beta Tester Agreement

3rdSpace operates a Beta Program which invites real, ongoing usage of the Tools plus recurring feedback. Participation carries no requirements: an Organization is not obliged to complete tasks, meet thresholds, or qualify for anything, and nothing about the Beta Program conditions its access to the Services. Since 3rdSpace became free to all Organizations on 2026-09-22, participation does not by itself confer any Tool access, storage, or credit that a non-participating Organization lacks; 3rdSpace may grant an individual participant included Booster Credit at its discretion, and will say so in the product where it does. Participation is governed by the separate Beta Tester Agreement, presented for explicit acceptance in the product, which supplements and is incorporated into these Terms. On any beta specific point, the Beta Tester Agreement controls for a participating Organization while it is in the Beta Program. The Beta Tester Agreement, like these Terms, is a draft being finalized with counsel and carries its own version identifier.

34.4 No Conditions on Beta Participation

Participation in the Beta Program is not conditional and is not revocable for non-participation. There are no required tasks, no thresholds, no qualification periods, and no staged-notice or revocation process. An Organization that never submits feedback keeps the Services on exactly the same terms as one that submits every week.

Earlier versions of these Terms and of the Beta Tester Agreement described required tasks, per-location scaling, and a ladder of notices ending in removal from the Beta Program. Those provisions are removed and do not apply to any Organization, including one that accepted an earlier version.

3rdSpace may still end the Beta Program itself, or an Organization's participation in it, under Section 34.6. Doing so does not affect the Organization's access to the Services, which is free and not conditioned on the Beta Program.

34.5 No Refunds; Planned Host Payment Collection

The platform is free, during the beta and otherwise. Payments made during the beta, meaning Booster Credit purchases, Added Storage, and quoted human work, are non refundable during the beta to the maximum extent permitted by applicable law. The beta status, risks, and limited support described in this Article and in the Beta Tester Agreement apply to every Organization's use of the Services, whether or not it has paid 3rdSpace anything.

Separately, 3rdSpace plans to enable host payment collection, letting an Organization take payments from its own customers with the transaction recorded through the Services. When that ships, those transactions carry the Service Charge at six percent (6%) of the transaction amount, under Section 2.34. It is the same charge at the same rate as everywhere else, not a separate one, and it is collected on the charge itself under Section 2.34, through Stripe's application fee mechanism, not debited from the Organization's credit balance. Event ticket sales remain outside it under Section 26.1. Host payment collection is not active as of the version date above and nothing is charged for it today. By accepting the Beta Tester Agreement, an Organization acknowledges in advance that this is planned and that it will apply once host payment collection is enabled and made visible in the product.

34.6 Limited Support, Data Loss, and Ending the Beta

Support during the beta is limited and may lag; 3rdSpace does not commit to any particular response time during the beta. Because the Services are pre release, data may be damaged, corrupted, or lost, and participants are advised to keep their own copies of important data and to use the data export described in Article 31. Either the Organization or 3rdSpace may end beta participation at any time; on ending, the Organization keeps its ordinary free access to the platform and its data is handled under the standard 3rdSpace policies. Ending beta participation does not entitle the Organization to any refund.

Article 35. Service Availability and Support

35.1 No SLA at Launch

Unless a signed enterprise order form states otherwise, the Services are provided without uptime SLA or credits.

35.2 Maintenance

Scheduled and emergency maintenance may cause interruptions. We will attempt reasonable notice for scheduled work.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

35.3 Support Channels

Support is available via published contact methods; severity triage is at 3rdSpace discretion.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

Article 36. Disclaimers

36.1 AS IS

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

36.2 No Guarantee

We do not warrant uninterrupted, timely, secure, or error-free operation, or that AI outputs will be accurate, complete, or non-infringing.

36.3 Host Transactions

We are not party to Host-End Customer transactions except as technical facilitator.

Article 37. Limitation of Liability

37.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, 3RDSPACE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

37.2 Cap

3RDSPACE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100) OR (B) THE AMOUNTS YOU PAID TO 3RDSPACE FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

37.3 Multiple Claims

The cap applies collectively to all claims, not per claim.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

37.4 Basis of Bargain

These limitations are fundamental elements of the bargain and apply regardless of theory of liability.

37.5 What the Limits Do Not Cover

Nothing in Articles 36 or 37 limits or excludes: (a) liability that applicable law does not allow a contract to limit or exclude, including rights a consumer protection or privacy law gives that cannot be waived; (b) liability for 3rdSpace's own fraud, gross negligence or wilful misconduct; or (c) 3rdSpace's obligation to return money it collected in error.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

Article 38. Indemnification

38.1 Host Indemnity

You will defend, indemnify, and hold harmless 3rdSpace and its officers, directors, employees, and agents from claims arising out of: (i) Host Content; (ii) End Customer disputes; (iii) marketing and communications sent through the Services; (iv) Web Scraper use; (v) karaoke or TV public performance; (vi) affiliate programs; (vii) ticket and reservation commerce; (viii) violation of law or these Terms; (ix) dispute between Organization members; (x) contests, giveaways, prize drawings and prizes the Host runs or offers, including their rules, eligibility and delivery; (xi) the truth of any statement the Host makes through the Services about a person's consent, including a consent attestation given when importing contacts.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

38.2 Procedure

We will prompt notice of claims; you will cooperate in defense. We may participate with counsel of our choice at your expense for indemnified matters.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

38.3 Settlement

You may not settle without our prior written consent if settlement imposes non-monetary obligations on 3rdSpace.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

Article 39. Dispute Resolution; Binding Arbitration

Consumer Users are excluded from this Article. A Consumer User means a User who holds an Account and is not a member of any Organization, as described in Section 1.6. Nothing in this Article applies to a Consumer User, and a Consumer User is not required to arbitrate any dispute with 3rdSpace. This exclusion stands until the Consumer App is released with its own terms, which a Consumer User will be asked to accept at that time; it is not removed by a change to these Terms alone. If you become a member of an Organization, this Article applies to you from that point, for disputes arising after it.

39.1 Informal Resolution

Before filing arbitration, you agree to email support@3rdsp.co with a concise description and allow thirty (30) days for good-faith negotiation.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

39.2 Binding Arbitration

Except for excluded matters in Section 39.4, disputes arising out of these Terms or the Services will be resolved by binding arbitration administered by JAMS (or AAA if JAMS unavailable) under its Comprehensive Arbitration Rules.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

39.3 Seat and Arbitrator

Arbitration seat: Michigan or another U.S. seat 3rdSpace designates. One arbitrator unless rules require three for large claims.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

39.4 Fees

Fees follow forum rules; each party bears its own attorneys' fees unless statute or award says otherwise.

39.5 Excluded Matters

Either party may seek injunctive relief in court for IP misuse or unauthorized access. Either party may bring qualifying claims in small-claims court.

Article 40. Class Action and Jury Trial Waiver

Consumer Users are excluded from this Article. A Consumer User means a User who holds an Account and is not a member of any Organization, as described in Section 1.6. Neither the class action waiver nor the jury trial waiver in this Article applies to a Consumer User. This exclusion stands until the Consumer App is released with its own terms, which a Consumer User will be asked to accept at that time; it is not removed by a change to these Terms alone. If you become a member of an Organization, this Article applies to you from that point, for disputes arising after it.

40.1 Class Waiver

DISPUTES MUST BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

40.2 Jury Waiver

IF A DISPUTE PROCEEDS IN COURT DESPITE THIS AGREEMENT, BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL.

Article 41. Governing Law and Venue

A Consumer User is not required to bring a claim in Michigan. A Consumer User means a User who holds an Account and is not a member of any Organization, as described in Section 1.6. Section 41.2 does not apply to a Consumer User, who may bring a claim either in Michigan or in the courts of the state where they live, and 3rdSpace will not move to transfer a Consumer User's claim to Michigan on the strength of this Article.

Michigan law still governs, and here is why that is stated rather than removed. Section 41.1 continues to apply to a Consumer User, because a contract with no governing law is worse for both sides than one with a stated law. It does not displace any protection of the law of the state where you live that cannot be waived by agreement, and where the two conflict on such a protection, your own state's law controls for that point.

This exclusion stands until the Consumer App is released with its own terms, which a Consumer User will be asked to accept at that time; it is not removed by a change to these Terms alone.

41.1 Governing Law

These Terms are governed by the laws of the State of Michigan, excluding conflict-of-law rules that would apply another state's laws.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

41.2 Venue for Permitted Court Actions

For matters not subject to arbitration, exclusive venue lies in state or federal courts located in Michigan, and you consent to personal jurisdiction there.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

Article 42. Injunctive Relief and Equitable Remedies

42.1 Equitable Relief

3rdSpace may seek immediate injunctive or equitable relief to protect the Services, confidential information, or intellectual property without posting bond where permitted.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

Article 43. Assignment; Successors

43.1 Our Assignment

3rdSpace may assign these Terms in connection with merger, acquisition, or sale of assets with notice. 3rdSpace may also assign or transfer these Terms, with notice, to a successor to all or substantially all of its business, including a corporation that THE3RDSPACE LLC converts into or contributes its business to. A conversion of THE3RDSPACE LLC into another kind of entity is not an assignment by you or a termination, and these Terms continue with the successor on the same terms.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

43.2 Your Assignment

You may not assign without our written consent, except to a successor entity that assumes all obligations with notice.

Article 44. Severability; Waiver; Interpretation

44.1 Severability

If a provision is unenforceable, it will be modified to minimum extent necessary; remainder stays in effect.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

44.2 No Waiver

Failure to enforce is not a waiver.

44.3 Survival

Sections that by nature survive termination (payment, IP, disclaimers, liability, indemnity, arbitration) survive.

Article 45. Entire Agreement; Order of Precedence

45.1 Entire Agreement

These Terms, exhibits, Privacy Policy, AUP, and any signed order form or SOW constitute the entire agreement regarding the Services.

45.2 Precedence

Signed enterprise order forms control over these Terms where expressly stated. These Terms control over marketing pages. Where the in-product tool catalog and these Terms conflict on a point these Terms address, these Terms control.

Article 46. Notices

46.1 To You

We may provide notice via email to your verified address, in-dashboard messages, or posting on the marketing site.

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

46.2 To Us

Legal notices must be sent to support@3rdsp.co with a copy to the registered agent address once published.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

Article 47. Contact Information

47.1 General

Questions about these Terms: support@3rdsp.co. Abuse reports: support@3rdsp.co. Support: support@3rdsp.co.

Capitalized terms used but not defined in a Section have the meanings given in Article 2 (Definitions).

47.2 Registered Agent

[Michigan registered agent name and address TBD]

3rdSpace may monitor aggregate usage patterns, error rates, and security signals to protect the platform; monitoring does not create a fiduciary or agency relationship with any Host.

Exhibit A — How Tool Availability Is Determined

This Exhibit explains how 3rdSpace decides which Tools an Organization can use. It deliberately does not list the Tools.

Why there is no list here. Tools ship, change, and are withdrawn continuously. A list frozen into these Terms would be out of date within weeks, and a Host reading it would be misled in the direction that matters most: believing a Tool is available when it is not. The 3rdSpace tool catalog in the product is the current, authoritative statement of what each Tool's status is. This Exhibit states the rule the catalog implements, so the rule is contractual even though the list is not.

A.1 The Rule

A Tool is available to your Organization when all four of the following hold:

Catalog status. The Tool's published status is generally available, not coming soon. A Tool marked coming soon is announced, not promised; 3rdSpace gives no date for it and may never ship it.
No platform-wide pause. 3rdSpace has not paused the Tool for all Organizations under Section 8.3.
No restriction on your Organization. 3rdSpace has not disabled the Tool for your Organization under Section 8.5.
No trust-and-safety restriction. Your Organization is not restricted under Article 14 and the AUP.

If all four hold, the Tool is available to you, at no charge, whoever you are and whatever you spend.

A.2 What Does Not Affect Availability

Availability does not depend on, and cannot be changed by:

any plan, tier, or subscription, because none exist;
the amount of Booster Credit you have purchased or spent;
whether you hold Added Storage;
the number of Brands or Locations in your Organization; or
how long you have had an Account.

A.3 Where to Read Current Status

The tool catalog in the dashboard and the Solutions pages on 3rdspacehosts.com show each Tool's current status. Status is visible before you rely on a Tool, and a coming-soon Tool is labeled as such wherever it appears.

A.4 Changes to a Tool

3rdSpace may change a Tool's capability under Annex IV. A change that materially reduces what a generally available Tool does is a Material Change under Section 2.26 and requires notice under Article 4. Moving a Tool from generally available to withdrawn is treated the same way.

A.5 Metered Capability Within a Tool

Some Tools can do more when AI Booster is enabled and the Organization has Booster Credit. That is a usage question under Article 11, not an availability question under this Exhibit. A Tool's deterministic functions work without AI Booster and without any credit balance.

A.6 AI Booster Availability

AI Booster is optional for every Organization, with per-tool toggles. It draws on the unified credit pool per Article 11. It is not gated by any plan.

Exhibit B — Summary of Arbitration Procedures

This Exhibit summarizes Article 39 for convenience and does not replace the JAMS Comprehensive Arbitration Rules (or successor rules) in effect when a demand is filed.

B.1 Initiation

Either party files a demand with JAMS (or AAA fallback) and serves the other party. The demand describes the dispute and relief sought.

B.2 Arbitrator Selection

Parties select an arbitrator per forum rules from the forum's roster. If parties cannot agree, the forum appoints.

B.3 Proceedings

Hearings may be conducted remotely. Discovery is limited compared to court litigation per forum rules and arbitrator orders.

B.4 Award

The arbitrator issues a written award. Judgment on the award may be entered in any court with jurisdiction.

B.5 Confidentiality

Hearing records and filings may be subject to forum confidentiality rules; public injunctive relief matters excepted.

B.6 Small Claims Carve-Out

Either party may bring individual claims within small-claims court monetary and jurisdictional limits in the county of the Host's principal place of business or Michigan, whichever forum rules allow.

B.7 Opt-Out and Who This Exhibit Reaches

Consumer Users are outside this Exhibit entirely. A Consumer User, meaning a User who holds an Account and belongs to no Organization, is excluded from Article 39 and from Article 40 under the paragraphs at the head of each, and is not required to bring a claim in Michigan under Article 41. There is therefore no arbitration for a Consumer User to opt out of. This replaces the placeholder that previously stood here.

For everyone else, meaning a User acting for an Organization, no opt-out window from Article 39 is offered as of the version date above.

Exhibit C — Defined Product URLs and Contacts

Resource	URL or Address
Hosts site	https://3rdspacehosts.com/
User site	https://3rdsp.co/
Host dashboard	https://3rdspacehosts.com/dashboard/
Internal admin	https://3rdspacehosts.com/dashboard/admin/
Smart TV pairing	https://3rdspacehosts.com/tv/
Terms of Service	https://3rdspacehosts.com/terms
Privacy Policy	https://3rdspacehosts.com/privacy
Acceptable Use Policy	https://3rdspacehosts.com/acceptable-use
Cookies Policy	https://3rdspacehosts.com/cookies
Data Processing Addendum	https://3rdspacehosts.com/dpa
Legal contact	support@3rdsp.co
Abuse contact	support@3rdsp.co
Support	support@3rdsp.co

End of Terms of Service (version 2026-07)

Schedule 1 — Illustrative Billing Scenarios (Non-Binding)

The following examples clarify Articles 9 through 11 and are not guarantees of amounts after tax or proration.

S1.1 A Host That Never Pays Anything

An Organization creates four Brands and eleven Locations, uses the generally available Tools, and never enables AI Booster, Email, or SMS. It stores under ten (10) GB in total across all of them. It is charged nothing, has no payment method on file, and keeps full Tool access indefinitely.

S1.2 Added Storage for an Organization

An Organization with three Locations fills its included ten (10) GB. It buys two (2) Added Storage units: twenty (20) GB on top of the included ten (10) GB, thirty (30) GB in all, shared by all three Locations, for ten dollars ($10.00) per month.

S1.3 Buying and Spending Credit

An Organization buys twenty dollars ($20) of Booster Credit. Stripe charges exactly $20 plus any applicable tax, and the Organization receives $20 of spendable credit. The purchase shows Booster Credit $20.00 and the 3rdSpace Service Charge $1.20, $21.20 before any tax. It then sends an email campaign whose provider cost to 3rdSpace is $4.00; the debit against the pool is $4.00, with nothing added. Remaining balance is $16.00.

S1.4 Added Storage Payment Fails

Smart Retries exhaust on an Added Storage charge. The Added Storage subscription ends and the Organization returns to ten (10) GB. Stored media is not deleted; new uploads to an over-allowance Organization are refused until space is freed or Added Storage is repurchased. Tool access is unaffected, because Tool access is not sold.

S1.5 Email at the Email Rate, and the monthly true up

In a month, an Organization sends 20,000 emails at the launch Email Rate of $1.00 per 1,000, and $20.00 is debited from its credit. 3rdSpace's provider invoice for that month comes to $300.00 for 500,000 emails sent across the platform, by every Organization and by 3rdSpace itself, so the actual cost per email is $0.0006 ($0.60 per 1,000). The Organization's share is 20,000 × $0.0006 = $12.00, and $8.00 of Email True-Up Credit is added to its balance, shown as its own ledger line. No Service Charge is added to the $8.00, and none is returned. In a later month the actual cost per email is $0.0012, above the Email Rate: the Organization is debited only at the Email Rate, receives no credit, and 3rdSpace pays the difference. These figures are illustrative, not a forecast of 3rdSpace's costs.

Schedule 2 — Role Permission Matrix (Summary)

Action	Owner	Admin	Manager	Employee
Billing / cancel	Yes	Yes	No	No
Change nonprofit status	Yes	No	No	No
Transfer ownership	Yes	No	No	No
Promote/demote Owner	Yes	No	No	No
Tool use (scoped)	Yes	Yes	Scoped	Scoped
Delete Organization	Yes	No	No	No

Schedule 3 — Metered Feature Examples

Feature	Provider (launch)	Billing
Credit purchase	Stripe	Credit amount plus the 6% Service Charge on its own line (before tax)
AI Booster call	Gemini	Provider cost from pool, nothing added
SMS segment	Twilio	Provider cost from pool, nothing added
Marketing email	SendGrid	Email Rate from pool ($1.00 per 1,000 at launch), monthly true up as credit (Section 22.4)

Schedule 4 — Counsel Open Items (Internal)

The following require attorney confirmation before publication: (1) constructive continuation enforceability; (2) arbitration opt-out for business vs consumer users; (3) Michigan vs alternate governing law for nationwide hosts; (4) affiliate 1099 and money-transmitter analysis; (5) amusement tax disclosures; (6) e-sign waiver tool cross-reference when Digital Waiver ships; (7) COPPA if minors can join karaoke flows; (8) insurance recommendations for high-risk tools.

Schedule 5.x — CRM

Hosts are data controllers for contact records. 3rdSpace provides segmentation, import/export, and AI summaries when Booster enabled.

Hosts agree that CRM is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of CRM without notice where changes are non-material. A material reduction in CRM capability requires notice under Article 4.

Schedule 5.x — Business Profile Manager

Listing audits may require third-party API credentials supplied by Host.

Hosts agree that Business Profile Manager is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of Business Profile Manager without notice where changes are non-material. A material reduction in Business Profile Manager capability requires notice under Article 4.

Schedule 5.x — Review Management

Replies posted to third-party platforms remain subject to those platforms' terms.

Hosts agree that Review Management is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of Review Management without notice where changes are non-material. A material reduction in Review Management capability requires notice under Article 4.

OAuth tokens may be revoked by platforms; 3rdSpace is not liable for API policy changes.

Hosts agree that Social Media Management is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of Social Media Management without notice where changes are non-material. A material reduction in Social Media Management capability requires notice under Article 4.

Schedule 5.x — Staff Scheduling

Not a payroll system; wage and hour compliance remains Host responsibility.

Hosts agree that Staff Scheduling is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of Staff Scheduling without notice where changes are non-material. A material reduction in Staff Scheduling capability requires notice under Article 4.

Schedule 5.x — State Tracker

Pipeline data is Host confidential business information.

Hosts agree that State Tracker is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of State Tracker without notice where changes are non-material. A material reduction in State Tracker capability requires notice under Article 4.

Schedule 5.x — Invoicing & Expenses

PDF invoices are Host documents; 3rdSpace does not file taxes on Host behalf.

Hosts agree that Invoicing & Expenses is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of Invoicing & Expenses without notice where changes are non-material. A material reduction in Invoicing & Expenses capability requires notice under Article 4.

Dynamic pricing disclosures are Host responsibility when enabled.

Hosts agree that Products & Menu is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of Products & Menu without notice where changes are non-material. A material reduction in Products & Menu capability requires notice under Article 4.

Schedule 5.x — Gift Card & Loyalty

Escheat and expiration laws vary by state; Host must configure legally compliant terms.

Hosts agree that Gift Card & Loyalty is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of Gift Card & Loyalty without notice where changes are non-material. A material reduction in Gift Card & Loyalty capability requires notice under Article 4.

Schedule 5.x — Digital Waiver

E-sign compliance under E-SIGN and UETA is Host responsibility; lawyer review required.

Hosts agree that Digital Waiver is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of Digital Waiver without notice where changes are non-material. A material reduction in Digital Waiver capability requires notice under Article 4.

Schedule 5.x — Lead Capture Forms

Spam protection uses rate limits; Host must not solicit unlawful data categories.

Hosts agree that Lead Capture Forms is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of Lead Capture Forms without notice where changes are non-material. A material reduction in Lead Capture Forms capability requires notice under Article 4.

Schedule 5.x — Campaign Management

Orchestrates Email/SMS; inherits all communications compliance obligations.

Hosts agree that Campaign Management is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of Campaign Management without notice where changes are non-material. A material reduction in Campaign Management capability requires notice under Article 4.

Schedule 5.x — Trivia Manager

Real-time game state; not gambling unless Host configures unlawful prizes.

Hosts agree that Trivia Manager is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of Trivia Manager without notice where changes are non-material. A material reduction in Trivia Manager capability requires notice under Article 4.

Schedule 5.x — Event Management

Calendaring layer; ticket sales governed by Ticketing article.

Hosts agree that Event Management is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of Event Management without notice where changes are non-material. A material reduction in Event Management capability requires notice under Article 4.

Schedule 5.x — Inventory Manager

Operational stock tracking; no guarantee of POS sync accuracy.

Hosts agree that Inventory Manager is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of Inventory Manager without notice where changes are non-material. A material reduction in Inventory Manager capability requires notice under Article 4.

Schedule 5.x — Analytics & Reporting

Aggregations depend on data Host supplies; garbage-in-garbage-out applies.

Hosts agree that Analytics & Reporting is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of Analytics & Reporting without notice where changes are non-material. A material reduction in Analytics & Reporting capability requires notice under Article 4.

Schedule 5.x — Platform Feedback

Submissions license 3rdSpace to use for product improvement.

Hosts agree that Platform Feedback is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of Platform Feedback without notice where changes are non-material. A material reduction in Platform Feedback capability requires notice under Article 4.

Schedule 5.x — 3rdSpace App Presence

Prepares venue metadata for future consumer app; no launch commitment.

Hosts agree that 3rdSpace App Presence is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of 3rdSpace App Presence without notice where changes are non-material. A material reduction in 3rdSpace App Presence capability requires notice under Article 4.

Schedule 5.x — Dashboard

Consolidated cross-location view; metrics definitions may change.

Hosts agree that Dashboard is provided AS IS within the Services, and that its availability is determined under Article 8 and Exhibit A. 3rdSpace may modify the features of Dashboard without notice where changes are non-material. A material reduction in Dashboard capability requires notice under Article 4.

Annex I — Communications and Marketing Compliance (Host Obligations)

I.1 CAN-SPAM Act (Email)

Hosts using the Email Management must include accurate header and subject information, identify the message as an advertisement where required, include a valid physical postal address, provide a clear one-click unsubscribe mechanism honored within ten (10) business days, and refrain from harvesting or relaying messages through the Services in violation of CAN-SPAM. 3rdSpace may suspend sending privileges if complaint rates or spam-trap hits exceed industry thresholds.

I.2 TCPA (SMS and Telemarketing)

Hosts using the SMS Management must obtain prior express written consent where required for marketing texts, honor the National Do Not Call Registry where applicable to their operations, observe TCPA quiet hours (8:00 a.m. to 9:00 p.m. local time of the recipient unless stricter state rules apply), identify the sender, and process STOP/HELP keywords through the suppression infrastructure. Transactional messages (appointment reminders, ticket confirmations) still require a lawful basis and accurate opt-out handling where regulated as telemarketing in certain states.

I.3 State Privacy Laws (CCPA/CPRA, Colorado, Virginia, Connecticut, Utah, and successors)

Hosts are independent businesses subject to state comprehensive privacy laws based on their own revenue and data practices. 3rdSpace acts as a service provider/processor to the Host for End Customer personal information processed in the CRM and tools, but Hosts remain responsible for privacy notices, opt-out of sale/share links, sensitive data limitations, and data subject requests for their customers. The Privacy Policy and any executed DPA describe 3rdSpace subprocessors (Firebase, Stripe, Twilio, SendGrid, Google/Gemini, etc.).

I.4 Children and Minors

The Services are not directed to children under thirteen (13). Hosts must not knowingly collect personal information from children without verifiable parental consent and compliance with COPPA. Karaoke and trivia join flows that permit minors in venues remain the Host's responsibility to obtain any parental consent required by local law.

I.5 Anti-Spam and Suppression Integrity

Hosts may not upload purchased lists without provable consent, re-add suppressed contacts, or split campaigns to circumvent unsubscribe status. The Services maintain organization-scoped suppression lists; attempts to bypass them violate the AUP.

Annex II — Payment, Tax, and Money Transmission Disclaimers

II.1 Stripe Relationship

Stripe is a third-party payment processor. 3rdSpace is not a bank, money transmitter, or escrow agent except as expressly described for specific tools (e.g., facilitating Connect payouts configured by Host). Cardholder agreements are between the Host or User and their issuing bank.

II.2 Sales Tax on SaaS

3rdSpace uses Stripe Tax on Added Storage and credit purchases. Tax treatment of software access varies by state; amounts on invoices reflect Stripe Tax calculations at time of charge. Hosts remain responsible for their own income tax reporting on business earnings.

II.3 Host-Collected Taxes

For ticket sales, reservation deposits, gift cards, and in-venue amusement taxes, Hosts configure their own Stripe accounts and tax settings. Chicago amusement tax, Pittsburgh amusement tax, New York admissions taxes, and similar regimes are Host obligations unless the Host opts into in-tool Stripe Tax features and supplies required registrations.

II.4 Chargebacks and Disputes

Chargebacks on Added Storage or credit purchases flow through Stripe dispute processes. 3rdSpace may deduct disputed amounts from future settlements or suspend Services pending resolution. Hosts are responsible for chargebacks on Host Stripe accounts for End Customer transactions.

II.5 Refunds

Except where law requires otherwise: the Service Charge is not refundable, in any circumstance; Added Storage charges and consumed credit are non-refundable; and unconsumed Booster Credit carries no right to a refund, though 3rdSpace may return it at its discretion on a written request under Section 11.6. There are no automatic refunds. 3rdSpace may grant goodwill credits at its sole discretion. Human Services refunds follow the applicable SOW. Section 11.6 governs Booster Credit and controls over this Annex on any conflict.

Annex III — Termination, Suspension, and Survival

III.1 Termination by Host

Hosts cancel Added Storage through Billing UI; Users delete Accounts through Account settings subject to Owner safeguards. No cancellation is needed to stop using the free platform. Destructive Organization deletion requires Owner confirmation flows including typed confirmation of the Organization slug.

III.2 Termination by 3rdSpace

We may suspend or terminate immediately for AUP violations, fraud, legal process, or risk to the platform. Because the platform is free, we may also terminate for convenience on notice; we do not treat non-payment of Added Storage as a ground for terminating an Account, and a lapsed Added Storage subscription is handled under Section 9.4 instead.

III.3 Effect of Termination

Upon termination, licenses end, Metered Features stop, and data enters soft-delete or purge schedules. Amounts owed before termination remain due. Articles 18–19 (IP), 36–40 (disclaimers, liability, indemnity, arbitration), and payment obligations survive.

III.4 No Reputation Damages for Lawful Termination

3rdSpace is not liable for reputational harm arising from lawful suspension or termination based on documented violations.

Annex IV — Force Majeure and Service Changes

IV.1 Force Majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, Internet backbone failures, or third-party service outages, provided the affected party uses commercially reasonable efforts to resume performance.

IV.2 Service Changes

3rdSpace may modify, deprecate, or replace Tools, APIs, and UI flows. A material reduction to a generally available Tool requires notice under Article 4. Security patches and abuse-prevention changes may deploy without notice.

IV.3 Open Source and Third-Party Components

The Services may include open-source software subject to separate licenses presented in product documentation; those licenses govern the open-source components, not these Terms, to the extent of any conflict.

Annex V — Representations and Warranties by Host

You represent and warrant that: (a) you have authority to bind the Organization; (b) Host Content does not infringe third-party rights; (c) you will comply with applicable law; (d) you will not use the Services for high-risk activities where not supported (medical diagnosis, emergency services dispatch, credit reporting, etc.); (e) your End Customer data was collected lawfully; (f) you will maintain accurate billing contact and tax identifiers; (g) nonprofit claims are truthful and supported by documentation when verified; (h) affiliate and scraping activities comply with law; and (i) public performance and broadcast rights are secured where applicable.

Annex VI — Detailed Tool Compliance Notes (2026-05-19)

VI.CRM_(Customer_Tracki — CRM (Customer Tracking)

Wide-schema contact storage; Host is controller. Imports must be lawful. AI Booster demographic summaries are probabilistic, not credit or employment decisions.

Hosts operating CRM (Customer Tracking) agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.SEO_&_GEO_Audit — SEO & GEO Audit

Own-site technical and content signals only; not a guarantee of rankings. Listing audits, where offered, are part of Business Profile Manager.

Hosts operating SEO & GEO Audit agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.QR_Code_Generator — QR Code Generator

Generates tracked short links; slugs must not impersonate third parties. Affiliate attribution may layer on via Affiliate Marketing when that Tool ships.

Hosts operating QR Code Generator agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Business_Profile_Man — Business Profile Manager

OAuth to Google Business Profile and other platforms may break if Host revokes access; Host maintains listing accuracy.

Hosts operating Business Profile Manager agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Review_Management — Review Management

AI-drafted replies require human approval before posting where configured; Host remains speaker on third-party platforms.

Hosts operating Review Management agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

Scheduled posts depend on platform APIs; 3rdSpace is not liable for takedowns or API policy changes.

Hosts operating Social Media Management agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Smart_TV_CMS — Smart TV CMS

Paired devices at /tv/ display Host-selected media; Host warrants rights to visual content and compliance with local indecent-content rules.

Hosts operating Smart TV CMS agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Staff_Scheduling — Staff Scheduling

Shift templates are not wage-and-hour advice; overtime and break rules are Host HR responsibilities.

Hosts operating Staff Scheduling agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Email_Management — Email Management

Draws on the unified credit pool; requires SPF/DKIM alignment on sending domains Host authenticates.

Hosts operating Email Management agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.SMS_Management — SMS Management

Not yet generally available; A2P 10DLC registration delays possible; quiet hours enforced in product where configured.

Hosts operating SMS Management agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Web_Scraper — Web Scraper

robots.txt warnings; no authenticated targets; Host indemnifies 3rdSpace for scrape claims.

Hosts operating Web Scraper agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Affiliate_Marketing — Affiliate Marketing

Not generally available (coming soon); Stripe Connect payouts; 1099-K thresholds; Host payor of record; disclosure language fields provided as templates only.

Hosts operating Affiliate Marketing agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Demo_/_Sales_Mode — Demo / Sales Mode

Synthetic data; do not process live PCI or government ID images in demo contexts.

Hosts operating Demo / Sales Mode agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Trivia_Manager — Trivia Manager

Real-time sessions; prizes and gambling laws are Host responsibilities.

Hosts operating Trivia Manager agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Karaoke_Manager — Karaoke Manager

Queue display only; no audio/lyrics; PRO licenses are Host responsibilities.

Hosts operating Karaoke Manager agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Bookings — Bookings

Bookings is first released without deposits, so no money moves through it and nothing is charged.

Where payments are later enabled: a booking is made of items, and the Host chooses for each item whether it is in the deposit and by how much (Section 26.2). The Service Charge is 6% of each payment made through the Services, borne by the customer making it, and the Host bears the card processing cost. A payment the customer makes to the Host directly carries none, including a travel amount the Host collects itself. A balance may be paid through the Services, with its own Service Charge, or to the Host directly with none (Section 26.4). Where the Host has the balance charged automatically to a saved card, the customer agrees to it in advance, the agreement states a maximum, and the maximum binds (Section 26.4). Tips are optional, offered only after service, never preselected, and carry no Service Charge (Section 26.5). The price displayed for a booking paid through the Services includes the Service Charge, itemized beneath (Section 26.2). Not yet generally available.

Hosts operating Bookings agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Ticketing — Ticketing

No Service Charge on event ticket sales (Section 26.1); Host Stripe collects; amusement taxes Host-configured when tool supports.

Hosts operating Ticketing agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Event_Management — Event Management

Calendar and listing layer integrated with reservations and ticketing.

Hosts operating Event Management agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

Dynamic pricing requires customer-facing disclosures Host must publish.

Hosts operating Products & Menu agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Inventory_Manager — Inventory Manager

Operational quantities; POS integrations, where offered, may lag.

Hosts operating Inventory Manager agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Invoicing_&_Expenses — Invoicing & Expenses

Host-generated invoices; not 3rdSpace tax filing.

Hosts operating Invoicing & Expenses agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.State_Tracker — State Tracker

Pipeline CRM for sales relationships; not a securities broker-dealer tool.

Hosts operating State Tracker agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Analytics_&_Reportin — Analytics & Reporting

Depends on data completeness Host supplies.

Hosts operating Analytics & Reporting agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Digital_Waiver — Digital Waiver

E-sign records; Host must meet E-SIGN/UETA; retention may exceed general audit logs.

Hosts operating Digital Waiver agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Lead_Capture_Forms — Lead Capture Forms

Public endpoints rate-limited; Turnstile and honeypot protections apply.

Hosts operating Lead Capture Forms agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Campaign_Management — Campaign Management

Orchestrates Email/SMS with scheduling; inherits all communications compliance.

Hosts operating Campaign Management agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Gift_Card_&_Loyalty — Gift Card & Loyalty

Stored value laws vary; escheat reporting is Host responsibility.

Hosts operating Gift Card & Loyalty agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Dashboard — Dashboard

Aggregated metrics definitions may change with notice.

Hosts operating Dashboard agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.3rdSpace_App_Presenc — 3rdSpace App Presence

Prepares consumer-app inventory without launch guarantee.

Hosts operating 3rdSpace App Presence agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Platform_Feedback — Platform Feedback

Suggestions may be used to improve product without compensation.

Hosts operating Platform Feedback agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Media_Library — Media Library

Ten (10) GB per Organization included, shared by all of its Brands and Locations, extendable with Added Storage (Section 8.4); uploads must not contain malware or unlawful material.

Hosts operating Media Library agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Website_Services — Website Services

Human professional services; separate SOW and invoices.

Hosts operating Website Services agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

VI.Service_Requests — Service Requests

Ticketing for support, automation requests, and feature ideas; not an SLA contract unless SOW says so.

Hosts operating Service Requests agree that configuration choices (pricing, messaging content, scraping targets, affiliate commission rates, TV playlists, waiver text, and tax toggles) are Host decisions for which 3rdSpace provides software affordances only. 3rdSpace does not audit every Host configuration prior to use. We may remove or restrict configurations that create credible legal or security risk to 3rdSpace or third parties.

Annex VII — Arbitration and Litigation Reference (Expanded)

VII.1 Federal Arbitration Act

The Arbitration Agreement evidences a transaction in interstate commerce and is governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16), notwithstanding Article 41.

VII.2 Batch Filings

If twenty-five (25) or more similar demands are asserted against 3rdSpace by related counsel or parties within ninety (90) days, the parties agree JAMS (or the forum) may batch or coordinate proceedings per its rules, and fees may be allocated equitably across the batch.

VII.3 Frivolous Claims

The arbitrator may award attorneys' fees and costs to the prevailing party where permitted by law and forum rules for frivolous claims or bad-faith conduct.

VII.4 Equitable Carve-Out Scope

Injunctive relief in court is limited to protection of confidential information, intellectual property, unauthorized access, or misuse of trade secrets — not ordinary billing disputes, which belong in arbitration.

VII.5 Time Limit to Bring Claims

To the extent permitted by law, any claim arising out of the Services must be filed within one (1) year after the claim accrued, or it is permanently barred, except where a longer period is non-waivable by statute.

Annex VIII — U.S. Export and Sanctions Compliance

Hosts may not use the Services to export technology or personal data in violation of U.S. export controls or sanctions programs. 3rdSpace may block access from comprehensively sanctioned countries or denied parties.

Annex IX — Government Requests and Legal Process

3rdSpace may disclose information when required by lawful subpoena, court order, or emergency request, and will notify the Host where permitted unless prohibited by law. Hosts should direct law enforcement inquiries about End Customers to the Host where the Host is controller.

Annex X — Beta Data and Migration

If 3rdSpace offers migration assistance or beta programs, data accuracy after migration is Host-verified. 3rdSpace is not liable for mapping errors Host approves. Backups during beta do not replace Host's own export obligations.